Sheltered Housing Officer

6 days ago

Nationwide, United Kingdom 4Recruitment Services Full time
4Recruitment Services are seeking  a Sheltered  Housing Officer  to work for a housing scheme within Hammersmith & Fulham.
You will required to deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.
DUTIES AND RESPONSIBILITIES INCLUDE:
Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.
Ensure there is compliance with all policies and procedures and working practices relating to health, safety and welfare of residents and the management of schemes and services including responding to emergencies.   
ESSENTIAL REQUIREMENTS INCLUDE:
Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
Knowledge of health and safety legislation and procedures, and an understanding of its practical application in the workplace and in relation to a customer centre and scheme locations
Enhanced DBS   
What we offer:
24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email  (url removed)

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