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Service Desk Engineer

2 months ago

Aylesford, United Kingdom ALLSAINTS Full time

Service Desk Engineer Aylesford, England, United Kingdom

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

We are looking for a service desk engineer to join our technology team based at our distribution centre in Larkfield, Kent. The service desk engineer supports all things IT and is responsible for keeping the location online and operational.

In this role you will have the opportunity to work closely with the infrastructure teams as well as other IT functions. You will be required to support users face-to-face and via telephone using tools such as LogMeIn/CyberArk, to name a few. Excellent knowledge of POS hardware, PC’s and MS operating systems is key for this role. You’ll be ordering replacement equipment when needed directly from vendors, ensuring that it arrives as planned and then supporting staff through the transition. You’ll arrange the return of any faulty kit and ensure it is fixed so it can go back into circulation within the business.

About the team


Our distribution centre is the bridge between our brand and our amazing customers and partners. Based in Larkfield, Kent it is the hub for the supply and delivery of our products across our global business. In this role you will report to the service desk manager.

What will I be doing?

  • Supporting the infrastructure in the distribution centre including printers, hand held scanners, desktops, WAN and LAN
  • Fixing faulty IT kit/equipment
  • Supporting users face-to-face and also via telephone using tools such as LMI/RDP
  • Occasionally providing remote EPOS global support to AllSaints stores and offices
  • Working at pace to achieve timescales identified in the service level agreement
  • Responsible for monitoring core networks and alerting infrastructure teams to any incidents
  • Working with IT operations and department leaders as well as other staff members/3rd parties in the event of an IT incident occurring.
  • Ensuring data integrity is maintained
  • Manage IT incidents when necessary to ensure resolution, keeping stakeholders notified of details and progress throughout
  • Occasional travel to other AllSaints locations (stores and offices)

What skills do I need?

  • Windows 10, 11 and Mac OSX
  • Google corporate mail and Google Admin Console
  • Active Directory user and group administration
  • Mobile Telephony (IOS and Android)
  • Experience with EPOS systems
  • Audio Visual and Video Conference technologies and hardware
  • Anti-virus installation and centralised deployment/management tools
  • Remote/Secure access & VPN solutions
  • WAN/LAN Technologies
  • Structured Cabling
  • Apple Devices including Airport, Apple TV
  • VOIP telecommunications hardware and administration
  • Systems Monitoring tools (e.g, PRTG)
  • Service Desk call logging software (e.g. Zendesk)
  • WiFi Technologies (specifically Meraki)
  • Desktop Imaging
  • Understanding of PCI DSS principles and working practices

ABOUT THE LOCATION

Our Distribution Centre is based in Larkfield, Kent. We have approximately 150 employees working acorss Logisitics, Shipping, Warehouse Operations and Store Design. DC Location . Approximately a 4 minute drive from New Hythe rail station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • We are a disability committed certified employer
  • Employee discount for you to spend with family and friends
  • 25 days holiday increasing to 28 days after 2 years continuous service
  • Bank holidays, birthdays and volunteering days off
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Hybrid working in our historic East London studios, working hours are 9-5.30pm
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid