Customer Contact Advisor

4 weeks ago

Silverstone, United Kingdom Dekra Automotive Ltd Full time
Customer Contact Advisor – Porsche Experience Centre
Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)
Salary: £23.5K per annum, increased to £25K on successful completion of probation + Potential Annual Bonus of 10%
Contract: 37.5 Hours per week, Monday to Friday
Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.
You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer’s needs.
In addition to this as our Customer Contact Advisor you will be responsible for:
* Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI’s.
* Handling all calls and correspondence from both internal & external customers.
* Fulfilling outbound call activity as required.
* Accurately updating the Porsche Customer database ( ) as required.
* Processing payments via an online system.
* Processing and fulfilling customer invitations following their purchase of a Porsche model.
* Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy.
* Conducting Porsche Experience Centre reception duties on occasion.
In order to be successful in this role you must have / be:
* Ability to demonstrate experience of working within a Customer Service environment
* Ability to provide excellent customer service both over the telephone or face to face
* PC literate and excellent VDU/keyboard skills
* The aptitude and desire to gain good all-round product knowledge
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today
No agencies please

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