Security Manager

Join our team at the magnificent Greenacres holiday park in Wales. Ideally located between Black Rock Sands beach and Snowdonia National Park.Black Rock Sands, Morfa Bychan, Porthmadog Gwynedd LL49 9YF GBRJob Details Position: Security Manager     Type: Full-Time / Permanent     Bonus: Up to 10% Annual Bonus     Join our One Great Team here at Haven as a Security Manager Step into a role where you’ll make a real impact on helping us create a safe, secure and welcoming environment for our guests. As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.  Key Responsibilities     Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.      Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.      Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.      Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.      Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.      Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.      Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.      Requirements       - Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment. - Valid SIA Door Supervisors (DS) License. - Strong leadership and communication skills.     - Ability to work in a fast-paced environment while maintaining attention to detail.     - Exceptional customer service and problem-solving abilities.     - Knowledge of security protocols, procedures and health and safety regulations      - Strong organisational and multitasking skills.     - Experience in budgeting and financial management.     - Flexibility to work evenings, weekends, and holidays.     What We Offer      - Attractive salary plus annual bonus opportunity.      - On-site accommodation, subject to availability and T&Cs.     - An inclusive, supportive work environment.     - Comprehensive training and ongoing support.     - Career development opportunities, including fully funded qualifications.     - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more     How to Apply      To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.     If you require any assistance or reasonable adjustments during the application process, please contact us at:      Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.