Assistant Branch Manager

2 weeks ago

Bracknell, United Kingdom CXC Global Full time
Assistant Branch Manager (Electrical) - Bracknell
CXC are delighted to be partnering with a large independent merchant in their search for an Assistant Manager for their Bracknell branch.
Job Overview
We are looking for a responsible Assistant Manager to help organize and run our clients electrical wholesale branch and deputise for the Branch Manager when needed. This job will be highly important in ensuring the branch meets its goals of efficiency, sales targets and customer satisfaction. The successful candidate will also research competitive products and analyse consumer behaviour to ensure the branch meets and exceeds client expectations.
The ideal candidate will have an electrical wholesale background with management skills and a sharp business mindset. You should also be skilled at organising and problem solving. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between the Branch Manager, employees, customers and suppliers.
Ultimately, the duties of the Assistant Manager are to make sure the branch operates effectively, efficiently, profitably and that customers are kept happy.
Responsibilities
* Assist the Branch Manager in planning and implementing strategies to attract customers.
* Coordinate daily customer service operations (e.g. sales processes, orders and payments)
* Communicate with customers and evaluate their needs.
* Track the progress of weekly, monthly, quarterly and annual objectives and sales targets.
* Help motivate the branch internal sales team to achieve sales targets.
* Monitor customer spend and make regular contact to ensure we are achieving sales targets and not losing business to our competition.
* Help initiate and implement new sales strategies to encourage sales, margin and profit growth for the branch including marketing campaigns and trade days.
* Suggest sales training programs and techniques.
* Monitor and maintain inventory.
* Identify gaps in the product portfolio and assist the Branch Manager in filling those gaps with products from our key suppliers.
* Research emerging products and use information to update the branch product profile.
* Analyse consumer behaviour and adjust product positioning accordingly.
* Identify marketing and merchandising opportunities to help maximise product and brand awareness.
* Evaluate employee performance and identify hiring and training needs.
* Supervise, coach and motivate staff to perform their best.
* Monitor operating costs, budgets and resources.
* Handle complaints from customers
* Liaise and assist in collecting certain debts, but as far as possible, not doing so at the expense of jeopardising good customer relationships.
* Create reports, analyse and interpret data, like revenues, expenses and competition.
* Conduct regular audits to ensure the branch is functionable and presentable.
* Make sure all employees adhere to company’s policies and guidelines.
* Act as our store’s representative and set an example for all staff

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