Customer Engagement Manager
1 month ago
Milton Keynes - Hybrid
For this role, you will need to be natural relationship builder, who will understand our client's customer's business objectives and challenges, ensuring you are across any issues they may have during the onboarding and implementation stage and on-going through the term of the contract. As a customer advocate, you will work cross-functionally with internal teams to manage issues, acting as a broker between internal and external parties and taking responsibility to bring matters to a successful conclusion.
You'll contribute to developing and maturing customer engagement processes and reporting toolkits; optimising onboarding journeys for new customers and supporting the deployment of new customer experience tools.
Key Responsibilities:
Own engagement relationship with assigned customers being the primary point of contact.
Collaborate with the Sales, Solutions Architects and wider Professional Services and Customer Support teams to facilitate a seamless customer onboarding process; from the outset ensuring a smooth implementation and launch with positive introduction to the business.
Be a customer advocate throughout the project delivery and be an interface between the customer and the delivery teams, helping to manage expectations while maintaining high levels of satisfaction.
Develop Success Plans to document and regularly report on critical goals and key performance indicators, working closely with the customer in achieving these.
Lead regular customer contact, providing issue status updates, software release details, community event
Skills and Knowledge:
Experience of and an interest in digital transformation preferably within a local government setting.
Awareness, knowledge and/or experience of low-code software implementation.
Customer-facing success, account and/or project management experience with a focus on implementing SaaS solutions.
Exceptional stakeholder management, interpersonal and communication skills, including the ability to observe, articulate probing questions, listen carefully to responses and summarise and present outcomes.
Experience in managing complex business and software processes from multiple customers prioritising and problem-solving, escalating to cross-functional teams when appropriate.
Knowledge and experience of collecting, analysing and interpreting data and presenting application and platform performance metrics using data visualisation tools.
Ability to translate data into meaningful and actionable insights, with ability to relay optimisations to customers in a clear and concise way, preferring a data-driven approach to decision-making.
Experience of collaborating across multiple business areas, such as product, software development, training, support, marketing and sales.
Experience of designing, implementing and maturing customer engagement processes and reporting tools
-
Customer Engagement Manager
1 month ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Engagment Manager Milton Keynes - Hybrid For this role, you will need to be natural relationship builder, who will understand our client's customer's business objectives and challenges, ensuring you are across any issues they may have during the onboarding and implementation stage and on-going through the term of the contract. As a...
-
Customer Engagement Officer
1 month ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Engagement Officer Bedford (Hybrid) £30,400 per annum pro rata Permanent Part time (25 hours per week) Part time 25 hours per week (hours to be agreed, evening and occasional weekends will be required) What you will be doing: * Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in...
-
Customer Engagement Specialist
2 months ago
Longwell Green, United Kingdom First Military Recruitment Ltd Full timePosition: Customer Engagement SpecialistLocation: Longwell Green, BristolCompensation: £24,380Working Schedule: 39 hours per week, 7 day rota (5 out of 7 days)First Military Recruitment Ltd is seeking a Customer Engagement Specialist to join our dynamic team in Longwell Green, Bristol. This role presents a fantastic opportunity to be part of a thriving...
-
Customer Communications Centre Assistant Manager
4 weeks ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Communications Centre Assistant Manager Bedford (Hybrid) £36,806 per annum Permanent Full Time (Monday - Friday, 37 hours per week) We have an exciting opportunity for an Assistant Contact Centre Manager to join our busy Customer Communications Centre on a permanent full-time basis. In this key role, you will proactively manage a team of...
-
Customer Communications Centre Assistant Manager
3 weeks ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Communications Centre Assistant Manager Bedford (Hybrid) £36,806 per annum 1 x Permanent role 1 x Fixed Term Contract (14 Months) Full Time (Monday - Friday, 37 hours per week) We have two exciting opportunities for Assistant Contact Centre Managers to join our busy Customer Communications Centre on a full-time basis. In this key role, you...
-
Customer Communications Centre Assistant Manager
3 weeks ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Communications Centre Assistant Manager Bedford (Hybrid) £36,806 per annum 1 x Permanent role 1 x Fixed Term Contract (14 Months) Full Time (Monday - Friday, 37 hours per week) We have two exciting opportunities for Assistant Contact Centre Managers to join our busy Customer Communications Centre on a full-time basis. Both roles will be on a...
-
Clapham Green, United Kingdom CV-Library Full timeCustomer Communications Centre Assistant Manager Bedford (Hybrid) £36,806 per annum 1 x Permanent role 1 x Fixed Term Contract (14 Months) Full Time (Monday - Friday, 37 hours per week) We have two exciting opportunities for Assistant Contact Centre Managers to join our busy Customer Communications Centre on a full-time basis. Both roles will be on a...
-
Customer Experience Manager
3 weeks ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Experience Manager (Property Services and Compliance) Bedford (Hybrid) From £51,000 including Car Allowance 1 x Permanent role Full Time (Monday - Friday, 37 hours per week) We have an exciting opportunity for a Customer Experience Manager (Property Services and Compliance) to join our busy Property Services and Compliance team on a...
-
Customer Communications Centre Advisor
1 month ago
Clapham Green, United Kingdom CV-Library Full timeCustomer Communications Centre Advisor Bedford (Hybrid) £23,088 per annum Permanent Full time (37 hours per week) We are currently looking for Customer Communications Centre Advisors to join our busy team. You will be the first point of contact for our customers and will play a crucial role in helping us deliver a high-quality service in...
-
Direct Works Manager
1 month ago
Clapham Green, United Kingdom CV-Library Full timeDirect Works Manager Bedford (Hybrid) £47,427 per annum including car allowance Permanent Full time (37 hours per week) We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed...
-
Senior Project Manager
3 weeks ago
Clapham Green, United Kingdom CV-Library Full timeSenior Project Manager Bedford (Hybrid) £55,550 per annum including car allowance Permanent Full Time (37 hours per week) We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we are committed to providing quality repair and maintenance services to...
-
Building Safety Manager
1 month ago
Clapham Green, United Kingdom CV-Library Full timeBuilding Safety Manager Bedford (Hybrid) £57,398 Including Car Allowance Permanent Full time – 37 hours per week We are looking for a Building Safety Manager to manage high risk buildings across various sites within Bedford. The three main purposes of the Building Safety Manager are, managing building safety in accordance with the proposed...
-
Project Manager
2 days ago
Clapham Green, United Kingdom CV-Library Full timeProject Manager Fully Remote - Bedford once a month £50,000 MERJE is seeking a dynamic Project Manager for a leading company in the Energy and Utilities sector. This role offers an exciting opportunity to drive change and innovation in a progressive, flat-structured organisation. The ideal candidate will be a master planner with exceptional...
-
Contracts Manager
1 month ago
Clapham Green, United Kingdom CV-Library Full timeContracts Manager Bedford (Hybrid) £47,726 including car allowance Permanent Full time (37 hours per week) We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them. We...
-
Maintenance Supervisor
1 month ago
Clapham Green, United Kingdom CV-Library Full timeMaintenance Supervisor (Small Works) Bedford (Hybrid) £37,000 per annum plus company van Permanent Full time (37 hours per week) We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service...
-
Customer Service Advisor
4 months ago
Clapham, United Kingdom The ICM Group Full time_Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...
-
Senior Building Surveyor
1 month ago
Clapham Green, United Kingdom CV-Library Full timeSenior Building Surveyor Edford (Hybrid) Up to £52,000 per annum Permanent Full time (37 hours per week) We are looking for a Senior Building Surveyor to lead, develop and grow our building surveying function within bpha. You will become an integral part of our in-house maintenance management team, helping to shape and develop our processes,...
-
Customer Service Apprentice
5 months ago
Clapham, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Clapham** **Hours: Full time to include Weekend working - 40 hours** **Salary: £280 per week (paid monthly)** At Specsavers, we’re always looking to the future - which is where people like you come in. Become an Apprentice in our store and you’ll have everything you need to truly realise your...
-
Building Surveyor
1 month ago
Clapham Green, United Kingdom CV-Library Full timeBuilding Surveyor Bedford (Hybrid) £49,000 including essential car allowance Permanent Full time (37 hours per week) We are currently looking for a Building Surveyor to join our team and be responsible for a full range of technical surveying duties, specifying and managing required repair works to our customers' homes. You will be responsible...
-
Repairs and Voids Inspector
1 month ago
Clapham Green, United Kingdom CV-Library Full timeRepairs and Voids Inspector Bedford (Hybrid) £38,725 including car allowance Permanent Full time (37 hours per week) We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around...