Complaints Intake Analyst German/Dutch Speaking

3 weeks ago


Maidenhead, United Kingdom SRG Full time
Responsibilities:
Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
Communication and cooperation with customers and distributors involved in the reported complaints
Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organisational, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
Supports more complex complaints that are escalated
Serve as a Subject Matter Expert for a designated product(s) within the team when required
Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
Where applicable, partner with affiliate CQA for translation or communication support when needed
Support management with any documentation or SOP reviews when needed
Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
Support management with any projects / process improvement initiatives
Support management during audits and inspections
Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
Where applicable, translate vigilance reports into local language for submission to MOH
Qualifications and Skills:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
Experience in a Quality environment or customer service support role, preferably in a health care setting
Strong attention to detail, critical thinking, and can work independently with minimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
Strong prioritising and time management skills
A fairly good command of the English
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy

  • Maidenhead, Windsor and Maidenhead, United Kingdom SRG Full time

    Job Summary:As a German Speaking Complaints Analyst at SRG, you will be responsible for managing complaints from customers and distributors in Germany. This includes translating complaints from German to English, identifying complaint codes, and coordinating logistics for complaint sample returns. You will also communicate with customers and distributors to...


  • Maidenhead, United Kingdom CV-Library Full time

    Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Maidenhead, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2404-533644** Customer Service Representative - Spanish Speaking Rate: Negotiable **Job Type**: Contract Location: Maidenhead **Title**: Customer Service Representative - Spanish Speaking **Location**: Maidenhead, Berkshire - Hybrid **Duration**: 12 Month Contract - chance to extend/make permanent **Pay Rate**: £13.00 - £14.00...

  • German Speaker

    5 months ago


    Maidenhead, United Kingdom Maidenhead tutorial college Full time

    We are interested in speaking with german speakers here in Maidenhead who are interested in teaching. **Job Type**: Zero hours contract **Salary**: £14.92-£33.64 per hour Expected hours:.1 - 5 per week **Benefits**: - Flexitime Flexible Language Requirement: - English not required **Education**: - A-Level or equivalent (preferred) Work Location:...


  • Maidenhead, United Kingdom Dynatrace Full time

    Job DescriptionWe’re looking for an experienced Corporate Legal Analyst (with responsibilities similar to an Assistant Company Secretary or In-house Paralegal) who is fluent in English and German to join the Dynatrace Legal Team. This position is a non-lawyer role that will provide corporate support for Dynatrace subsidiaries around the world, with a focus...


  • Maidenhead, United Kingdom Avetta, LLC Full time

    **This position requires being fully fluent in all of the following languages: German, Dutch, French, and English.**: SUMMARY The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. **This position...


  • Maidenhead, Windsor and Maidenhead, United Kingdom German Doner Kebab Full time

    Front of House Team Member Role OverviewWe're looking for exceptional individuals to join our Front of House team at German Doner Kebab. As a Front of House Team Member, you will be the face of our brand, delivering exceptional guest care and ensuring every visitor has a memorable experience.Key ResponsibilitiesGuest Service: Provide warm and genuine...


  • Maidenhead, Windsor and Maidenhead, United Kingdom German Doner Kebab Full time

    About German Doner KebabWe are a leading restaurant brand with over 90 locations worldwide, serving exceptional food and providing an unforgettable experience for our guests.Job OverviewThis role is ideal for individuals who are passionate about delivering excellent customer service and working in a fast-paced environment. As a Customer Service Ambassador,...


  • Maidenhead, Windsor and Maidenhead, United Kingdom German Doner Kebab Full time

    Duties and Responsibilities:Oversee and manage all areas of the German Doner Kebab Restaurant.Ensure guest service exceeds company standards and strong guest satisfaction is maintained.Respond efficiently to guest complaints and take appropriate action to solve the problem.Enforce and ensure the best quality of products possible is served.Organize and...


  • Maidenhead, United Kingdom German Doner Kebab Full time

    Manager (All Levels) - Maidenhead, BerkshireReports to Franchisee Position Summary You are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store’s sales and profit by maintaining ideal cost of all...


  • Maidenhead, Windsor and Maidenhead, United Kingdom German Doner Kebab Full time

    Front of House Team Member Job DescriptionWe are looking for a skilled Front of House Team Member to join our team at German Doner Kebab. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that every guest has a great experience.Key Responsibilities:Support and work as part of a team to...


  • Maidenhead, United Kingdom German Doner Kebab Full time

    Front of House Team Member - Maidenhead, BerkshireDo you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world.  Kebabs Done Right.  With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With...


  • Maidenhead, United Kingdom German Doner Kebab Full time

    Front of House Team Member - Maidenhead, BerkshireDo you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world.  Kebabs Done Right.  With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With...


  • Maidenhead, United Kingdom German Doner Kebab Full time

    Front of House Team Member - Maidenhead, Berkshire Do you have what it takes to work for one of the fastest-growing restaurant brands?  The opportunity is here!  German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector....


  • Maidenhead, United Kingdom Dynatrace Full time

    Job DescriptionWe’re looking for an experienced Corporate Legal Analyst (with responsibilities similar to an Assistant Company Secretary or In-house Paralegal) who is fluent in English and German to join the Dynatrace Legal Team. This position is a non-lawyer role that will provide corporate support for Dynatrace subsidiaries around the world, with a focus...


  • Maidenhead, United Kingdom Maersk Full time

    Why should you work on the Energy Transition Platform? The world is facing a climate emergency. We see it as our obligation – as an industry leader and with the resources available to us – to do all we can to get to net zero operations as fast as possible and to help our customers decarbonise their global supply chains end to end. You will work on...


  • Maidenhead, United Kingdom Abbott Full time

    We are looking for a new team member to join the Region North Customer Service team, based in Maidenhead, to provide sales administration support to our Vascular business, across accounts predominantly in Denmark & Norway, as well as Sweden, Finland & Baltics as required. Our **Customer Service Advisors** provide internal and external customers with the...

  • VCFSUK Finance Analyst

    6 months ago


    Maidenhead, United Kingdom Santander Full time

    VCFSUK Finance AnalystCountry: United Kingdom Who are we? Volvo Car Financial Services UK (VCFSUK) is a financial services joint venture business, part-owned by Volvo Cars and Santander Consumer Finance, operating across the UK Volvo retailer network, and also supporting Polestar and London Electric Vehicle Company (LEVC). Everything we do starts with...

  • Product Manager

    1 week ago


    Maidenhead, United Kingdom AVIRE Full time

    About the RoleAvire's Detectors & Phones portfolio combines our emergency communications products with edge-detection equipment that prevent crush injuries in lifts. Avire is the market leader across Europe in this category, and our products keep tens of millions of people around the world safe, every single day.We’re looking for a Product Manager who can...

  • Product Manager

    1 day ago


    Maidenhead, United Kingdom AVIRE Full time

    About the RoleAvire's Detectors & Phones portfolio combines our emergency communications products with edge-detection equipment that prevent crush injuries in lifts. Avire is the market leader across Europe in this category, and our products keep tens of millions of people around the world safe, every single day.We’re looking for a Product Manager who can...