Program Manager, Customers and Operators Excellence team

2 months ago

Admiralty Arch, United Kingdom Amazon TA Full time
At Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
• Deliver complex programs within the Amazon Freight Operations. Find structural simple solutions to complicated problems without sacrificing shipper experience or core functionality, spot and assess risks, escalate appropriately.
• Own simultaneous support of several strategic projects at a time, being a single point of contact from Amazon Freight Operations side during design, testing and piloting stages of projects, eventually switching projects to business as usual.
• Support framing of new workstreams within the Amazon Freight Operations by quantifying and describing performed tasks, modelling needed resources, establishing new processes and creating reporting systems for new workstreams.
• Drive writing of Standards of operations for new workstreams, ensure their quality compliance and operators trainings
• Implement and own reporting mechanisms for strategic projects and new workstreams via metrics and newsletters, along with ad hoc reporting and analytical deep-dives
• Influence diverse stakeholders with different priorities. Partnering with commercial, product and finance teams to ensure efficient and on-time program implementation. Interacting with Amazon Freight North America and wider Surface Transportation teams to align on best practices and growth ideas.
• Effectively communicate program milestones, requirements, vision verbally and in writing to Amazon Freight leadership and stakeholders.
A day in the life
As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
About the team
Amazon Freight Europe is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- A degree
- Relevant experience leading cross-functional programmes or projects using project-management methodologies
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
PREFERRED QUALIFICATIONS
- Advanced or master’s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ((url removed)) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (phone number removed) ((url removed)(phone number removed)). If calling from Ireland, please dial (phone number removed) ((url removed)(phone number removed))

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