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French Speaking Operations
2 months ago
French Speaking Operations & Customer Retentions Manager
£45,000.00 per annum.
Hybrid (2 days in the office, fully paid monthly travel to France)
A creative content organisation is seeking a highly organised, confident and outgoing individual to join their team as a French Speaking Operations & Customer Retentions Manager. In this role, you'll play a crucial part in managing and retaining their expanding client base in France.
About You:
- Language Proficiency: Fluent in both spoken and written French.
- Communication Skills: Excellent interpersonal and communication skills, with extensive experience in client-facing roles.
- Organisational Skills: Highly organised with the ability to prioritise tasks efficiently.
- Confidence & Proactivity: Assertive, confident, and proactive in managing client expectations and operations.
- Technical Enthusiasm: Passionate about technology and its importance in retail environments.
- Attention to Detail: Meticulous with a strong focus on accuracy.
- MS Office Proficiency: Skilled in MS Office (Word, Excel, PowerPoint) and competent in IT and software data entry.
- Flexibility: Able to adapt to meet client demands and expectations.
Key Responsibilities:
- Client Communication: Engage with clients daily in both spoken and written French. This includes handling client calls, responding to emails, and addressing inquiries.
- Operations Coordination: To be the key link between logistics, purchasing, technology, and clients to ensure smooth operations.
- Process Improvement: Evaluate and recommend process improvements to enhance client satisfaction and operational efficiency.
- Account & Service Management: Oversee accounts and services for clients without a sales focus, ensuring their needs are met.
- Content Management: Manage content scheduling for media advertising across client stores in France and Belgium using various Content Management Systems.
- Creative Collaboration: Review content briefs and collaborate with the company’s in-house studio to produce digital screen content for clients.
- Vendor Coordination: Coordinate with suppliers and contractors for the organisation of digital installations.
- Financial Administration: Prepare quotations for new and existing clients and handle related financial tasks.
- Technical Support: Understand support team/engineer diagnostics and work with them to find appropriate solutions for hardware issues.
Preferred Qualifications:
- A university degree in a relevant area
- Extensive experience in operations, logistics, and account/service management in a client-facing managerial role (not sales)
What They Offer:
- Work model: Hybrid working (2 days per week in the office)
- Holidays: 25 days holiday p.a. with the option to purchase additional leave
- Travel: Fully paid monthly travel to France.
- Training: Comprehensive training and access to necessary systems.
- Bonuses & Benefits: A bonus scheme, casual dress code, on-site parking, company events, wellness program, and a discount/cashback scheme with well-known high-street retailers.
