Concierge (Days and Nights)

Concierge - Permanent, Nine Elms - SW11 7DN
Hours: 42 hours per week – 4 days on/4 days off (days and nights)
Rate: £12.51 per hour
Your new responsibilities:
* To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
* To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
* Accepting and issuing of resident’s parcels.
* Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
* Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
* Ensure only authorized persons are given access to areas.
* Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
* Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
* Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
* Correct reporting of any incidents or complaints.
* Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
* Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
* Cross training of other resort departments.
* Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
* Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
* Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
* Maintain a safe environment for all people in the estate at all times.
* Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
* Report any accidents and record in the accident book as appropriate.
* Turn on and off the lobby lights at the appropriate times.
* Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
* Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
* Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
* Know all essential aspects of the resort.
* Build a good rapport with residents
What you need to succeed:
* Excellent communication skills.
* Polite and confident with a great deal of patience.
* Ability to multi-task and time-manage.
* Strong verbal and written communication skills
Ballymore operates as an equal opportunities employer

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