Technical Support Specialist

22 hours ago


Harrogate, United Kingdom InterQuest Group Full time

2nd Line Technical Support Engineer

Industry: Managed Service Provider

Contract Type: Permanent


Summary:

We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a 6-month probation period. Additionally, there is a 20% shift allowance. The position requires working within a 24 x 7 shift environment, following a continental shift pattern of 2 days, 2 nights, and 4 days off (days 7am to 7pm / nights 7pm to 7am).


As part of a team, you will be responsible for providing high-quality service to their external customer base, monitoring and managing faults through to resolution. While comprehensive expertise in all areas is not required, a strong understanding and willingness to expand technical knowledge across a range of technologies is essential.


Skills:

  • Experience in providing 1st/2nd Line IT support
  • Excellent communication skills – both written and verbal
  • Strong customer service skills
  • Ability to manage and resolve incidents/requests
  • Basic understanding of LAN/WAN networking and routing protocols
  • Familiarity with firewall configuration and management
  • Knowledge of VoIP SIP Telephony solutions and handsets/clients
  • Experience with VPN and 2FA solutions
  • Ability to work within a Data Centre environment
  • Strong problem-solving skills


Software/Tools:

  • Broadband technologies: ADSL / FTTC / FTTP / SOGEA
  • LAN Networking: Cisco / Meraki
  • Firewalls: Cisco / Fortinet / Meraki
  • WAN Networking: Cisco / Huawei / OneAccess
  • SD-WAN: Meraki / Fortinet
  • WLAN Networking: Meraki / Aruba
  • Cellular Networking: Digi / Teltonika
  • VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
  • VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator
  • Device / Environmental monitoring platforms


Certifications & Standards:

  • Cisco CCNA (desirable)
  • SIP School SSCA (desirable)
  • ITIL Foundation (awareness essential)



  • Harrogate, North Yorkshire, United Kingdom Red Centric Full time

    Technical Support Role in Harrogate, EnglandCompetitive Salary: £25,000 - £35,000 per annumOverview of the CompanyRed Centric is a leading provider of IT solutions, seeking a skilled Technical Support Specialist to join our team in Harrogate, England.Job Description:Main ResponsibilitiesProviding technical support to customers via phone and emailManaging...


  • Harrogate, North Yorkshire, United Kingdom Rise Technical Recruitment Full time

    About the Role:Rise Technical Recruitment is currently recruiting for an Engineering Technician to join our team. As a key member of our operations team, you will be responsible for the maintenance and upkeep of our specialist machinery.We are offering a competitive salary of £48,000 + plus a range of benefits, including training on bespoke machinery and...


  • Harrogate, United Kingdom InterQuest Group Full time

    Job Description2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful...


  • Harrogate, United Kingdom Interquest Group Full time

    2nd Line Technical Support Engineer Industry: Managed Service Provider Contract Type: Permanent Summary: We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate.This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...


  • Harrogate, North Yorkshire, United Kingdom Aqumen Recruitment Full time

    VACANCY: Technical Coffee SpecialistLOCATION: North Yorkshire RegionWORKING HOURS: Mon - Fri, working 1 weekend in 4 on a rota systemElevate your career as a skilled Mechanical Equipment Technician with our permanent role in the North Yorkshire region. With an estimated salary of £35,000 and an excellent benefits package, you will have the opportunity to...


  • Harrogate, United Kingdom InterQuest Group Full time

    2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...


  • Harrogate, United Kingdom InterQuest Group Full time

    2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...


  • Harrogate, United Kingdom InterQuest Group Full time

    Job Description 2nd Line Technical Support Engineer Industry: Managed Service Provider Contract Type: Permanent Summary: We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the...


  • Harrogate, United Kingdom InterQuest Group Full time

    2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...


  • Harrogate, United Kingdom InterQuest Group Full time

    2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...


  • Harrogate, North Yorkshire, United Kingdom Rise Technical Recruitment Full time

    Job Description:We are seeking a skilled Engineering Technician to join our team at Rise Technical Recruitment. The successful candidate will be responsible for the maintenance of specialist machinery and will receive comprehensive training in its operation.The ideal candidate will possess strong multi-skilled maintenance engineer capabilities and have the...


  • Harrogate, North Yorkshire, United Kingdom Labcorp Full time

    Seeking a Technical Equipment SpecialistA challenging role is available at Labcorp Drug Development in Harrogate, UK. As a Technical Equipment Specialist, you will be part of the Biopharmaceutical Chemistry Manufacturing Controls division.This is a 12-month fixed-term contract with opportunities for career progression and training. The successful candidate...


  • Harrogate, United Kingdom KAG Recruitment Consultancy Ltd Full time

    Job OverviewKAG Recruitment Consultancy Ltd seeks a skilled Technical Maintenance Specialist to ensure the best performance and dependability of manufacturing equipment. The ideal candidate will have experience within food process machinery or FMCG, with a strong understanding of site services including compressors, boilers, and electrical...


  • Harrogate, North Yorkshire, United Kingdom Envevo Full time

    Envevo is a leading electronics engineering company in the UK, operating in a privileged niche market sector. We are seeking an experienced Technical Support Technician to join our team, providing expert technical support to clients across the country.The successful candidate will have a good understanding of basic analogue electronics and components, as...


  • Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a Technical Support Engineer to join our team. As a key member of our team, you'll be responsible for ensuring that our customers' technical equipment is functioning optimally and providing exceptional customer support.Key Responsibilities:Install and maintain equipment at customer locations, ensuring full...


  • Harrogate, North Yorkshire, United Kingdom Redcentric Full time

    The role of Network Support Specialist at Redcentric offers an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality technical support services. As a member of our Network Support Team, you will play a key part in ensuring that our customers receive exceptional service and support.About the RoleThis is a challenging and...


  • Harrogate, UK, North Yorkshire, United Kingdom InterQuest Group Full time

    2nd Line Technical Support EngineerIndustry: Managed Service ProviderContract Type: PermanentSummary:We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a...

  • Technical Underwriter

    6 months ago


    Harrogate, United Kingdom The Ardonagh Group Full time

    **Technical Underwriter - Motor - Harrogate - ARD998360** As a Technical Underwriter, you will work in collaboration with the Technical and Business Development Teams in driving the acquisition and retention of profitable, target business in line with company underwriting strategies and business plans across the portfolio of range of Geo Motor products. You...


  • Harrogate, North Yorkshire, United Kingdom HAR Labcorp Early Development Laboratories Limited Full time

    Salary: £28,000 - £35,000 per annumHAR Labcorp Early Development Laboratories Limited is seeking a highly skilled Instrument Technician to join its team in Harrogate, UK. This 12-month fixed-term contract position offers an excellent opportunity for career development and growth within the company.The successful candidate will be responsible for providing...


  • Harrogate, United Kingdom Redcentric Full time

    Job Details: Network Support SpecialistFull details of the job.Vacancy NameNetwork Support SpecialistVacancy NoVN483Employment TypeFull-TimeLocationHarrogateType of VacancyPermanentJob Description (external use)Redcentric |Network Support Specialist DivisionConnectivity - Network SupportJob LocationHarrogateReports ToNetwork Support Team LeaderJob...