Service Centre Team Leader

2 weeks ago

Orpington, United Kingdom Major Recruitment Huddersfield Full time
Major Recruitment are currently seeking a service centre team leader to join our well-established company based in the Orpington area. You will be directly reporting to the service centre supervisor/ manager and will be responsible for the Service Centre employees both in house and field based and to allocate planned and unplanned work to all staff in the most efficient way making sure all operational commitments are fulfilled.
Ideally you will have come from a manufacturing background with the excellent customer service skills
Responsibilities
To team lead Service Centre employees both in house and field based and to allocate planned and unplanned work to all staff in the most efficient way making sure all operational commitments are fulfilled.
Support the supervisor to monitor and control staff sickness and absence, liaising with HR for advice on appropriate actions.
Authorise holidays correctly, ensuring that they do not impact on daily operations of the service centre.
Support Service Centre Supervisor to carry out probationary reviews at one month, three months and 6 months ensuring meaningful guidance on improvements is given to help support a successful probation.
Support Service Centre Supervisor with performance management of staff and the Company Disciplinary procedure with guidance from HR Business Partner and Line Manager, performing preliminary investigations and the production of associated reports.
To control and manage overtime in line with Service budgets.
To ensure adherence to policies outlined within the company Quality System and adhere to all other Company policies and procedures.Key Skills
Planning and organisation
Manages assigned workload and has the ability to adapt own and team's workload to sudden changes in service requirements.
excellent interpersonal and communication skills.
Demonstrate willingness and enthusiasm at all times, to engage in training and personal development.
The ability to work in a team based environment.
Interact with all potential and actual customers to enhance the reputation and standing of the company.
Benefits
26 days Holidays with Birthdays off
Access to Perkbox
Staff discounts
Ongoing training and developmentThis is a fantastic opportunity to joing a fast growing, forard thinking company
INDAC

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