Complaints Specialist
7 days ago
Main Duties Resolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms). Take full ownership of customer issues, ensuring timely and satisfactory resolutions. Respond to online reviews with professional, customer-focused messages. Promote digital self-service options and assist with outstanding balance collection. Identify and support customers in financial difficulty, agreeing suitable payment arrangements. Maintain accurate records and update CRM systems promptly. Ensure compliance with regulatory standards, GDPR, and internal quality processes. Collaborate with management to improve customer processes and training materials. Provide feedback to stakeholders to drive continuous improvement. Contribute to a positive team culture and support change initiatives. Expectations & Success Measures Meet monthly productivity and performance targets. Deliver high-quality customer interactions aligned with company standards. Achieve objectives agreed with the line manager. Maintain strong relationships with internal teams and external partners. Experience Required Significant experience in a high-volume B2B customer service role. Collections experience preferred (not essential). Knowledge of utilities industry preferred (not essential). Strong understanding of B2B customer care processes and regulatory requirements. Familiarity with CRM systems and Microsoft Office. Knowledge of data protection and compliance. Skills Excellent problem-solving and communication skills. Self-motivated with strong workload management. Team-oriented, detail-focused, and organised. Resilient and adaptable in a fast-paced environment.
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Complaints Specialist
6 days ago
Glasgow, United Kingdom Search Full timeCustomer Services Executive – Complaints Resolution Location: Glasgow, Scotland, United Kingdom. Base pay range Direct message the job poster from Search. Key Responsibilities Resolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms). Take full ownership of customer issues, ensuring timely and satisfactory...
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Complaints Specialist
6 days ago
Glasgow, United Kingdom Search Full timeJob DescriptionMain DutiesResolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms).Take full ownership of customer issues, ensuring timely and satisfactory resolutions.Respond to online reviews with professional, customer-focused messages.Promote digital self-service options and assist with outstanding...
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Utilities Complaints Specialist
2 weeks ago
Glasgow, United Kingdom Kura Full timeSalary: £23,816 Job Details**:Customer Complaints Advisor** **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Twelve months complaints or financial Services experience...
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Complaints Specialist
1 week ago
Glasgow, United Kingdom Search Full timeMain DutiesResolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms).Take full ownership of customer issues, ensuring timely and satisfactory resolutions.Respond to online reviews with professional, customer-focused messages.Promote digital self-service options and assist with outstanding balance...
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Complaints Specialist
7 days ago
Glasgow, United Kingdom Search Full timeMain DutiesResolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms).Take full ownership of customer issues, ensuring timely and satisfactory resolutions.Respond to online reviews with professional, customer-focused messages.Promote digital self-service options and assist with outstanding balance...
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Complaints Specialist
7 days ago
Glasgow, United Kingdom Search Full timeMain Duties Resolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms). Take full ownership of customer issues, ensuring timely and satisfactory resolutions. Respond to online reviews with professional, customer-focused messages. Promote digital self-service options and assist with outstanding balance...
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Complaints Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Search Full time £26,000 - £31,000 per yearMain DutiesResolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms).Take full ownership of customer issues, ensuring timely and satisfactory resolutions.Respond to online reviews with professional, customer-focused messages.Promote digital self-service options and assist with outstanding balance...
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B2B Complaints Resolution Specialist
6 days ago
Glasgow, United Kingdom Search Full timeA customer service company in Glasgow is seeking a Customer Services Executive specialized in complaints resolution. The role involves efficiently resolving customer complaints, promoting self-service options, and ensuring compliance with regulatory standards. Candidates should have significant experience in B2B customer service and excellent problem-solving...
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Fca Complaints Specialist
1 week ago
Glasgow, United Kingdom Three Full timeOur people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. Where possible we’re committed to flexible working and supporting our employees to have the right...
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Customer Relations Specialist
2 days ago
Glasgow, United Kingdom esure Group Full time**Job Description**: We have a fantastic part time opportunity for a Customer Relations Specialist to join the Customer Relations team on a 12 month FTC. This role is part time, Monday to Friday. **Responsibilities** - The ability to judge each case on its own merit, without making assumptions. - Work with expert business areas to get to the root cause of a...
