Customer Support Advisor

3 weeks ago


Guildford, United Kingdom Page Personnel Full time
Are you passionate about helping people and enthusiastic about technology and innovation? We're looking for a dedicated individual to be the first line of support for our customers, assisting them with queries through online live chat, telephone, and support tickets.
Client Details
A well established care company in Guildford
Description
Handle and resolve support queries via live chat
Answer incoming telephone support calls
Respond to online support tickets
Complete tasks in line with agreed KPIs
Profile
Essential customer service experience
Excellent communication skills, both verbal and written
A passion for helping others and an empathetic approach to customers who struggle with technology
Proficiency with computers and the ability to investigate how things work
Strong problem-solving skills and the ability to remain calm under pressure
Ability to multitask and prioritize workload
An interest in technology and its potential to improve lives
Job Offer
Hybrid working - at least three days per week in our Guildford office
Bonus scheme
25 days holiday
Net zero pension scheme
Regular in-person company meetings
Additional perks, including a cycle to work scheme, staff discounts portal, and Employee Assistance Programme

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