Ramp Agent

Role Title: Ramp Agent
Location: Gatwick Airport
Reports To: Duty Manager Hours:
Shift System 37.5 hours per week 4 on 4 off
Role Purpose: The aircraft ramp operators are responsible to their Dispatcher/Ramp Supervisor/Duty Manager for carrying out their duties following Company procedures. A Ramp Agent is a professional who provides under-wing services for aircraft, including guiding and parking aircraft, and loading and unloading luggage and cargo, ensuring the smooth operation of aircraft on the ground.
The Role:
• Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle, and stand checks.
• Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures.
• Offloading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures.
• Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures.
• Pre-department process – Aircraft procedures and walk-around checks, emergency/reporting procedures.
• Start-up process – aircraft procedures, emergency/reporting procedures. Headset and Pushback operators.
• Strive to meet deadlines with the company’s set PTS – Precision Time Schedule plan and achieve OTP – On-Time Performance. Essential Skills/Experience:
• Be well organised with good attention to detail.
• Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.
• Be proactive in approach to all responsibilities with the ability to work on your own initiative and to specific deadlines.
• Ability to recognise and deal with challenges promptly and efficiently.
• Demonstrates qualities of self-motivation and professionalism, with the ability and willingness to take on extra responsibility.
• Proven ability to work under pressure and tight deadlines.
• Excellent interpersonal and communication skills.
• Flexible approach to working hours as necessary
JOB & PERSON SPECIFICATION
Desirable Skills/Experience:
• Experience with Large Vehicles i.e. Vans, Forklift, HGV Vehicles
• Good level of Numeracy and clear handwriting
• Ability to endure tough working conditions
• Strong teamwork and communication skills
Knowledge of proper lifting techniques when handling heavy objects
• Superb time management Professional and/or regulatory requirements:
• Clear Police check
• Full Driving Licence
• Full 5 year history in order to obtain an airside pass
• References
All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company

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