Operational Support Assistant

2 weeks ago

UK, United Kingdom Ongo Recruitment Ltd Full time

Job Title: Operational Support Assistant

Location: Scunthorpe

Hours: Full time

Pay: £12.18 p/h

Overall purpose of job: To provide Technical Administrative service across all of Waste Services functions by providing specialist technical support as well as undertaking a full range of clerical/administration duties. Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility.

Main responsibilities: 1. To provide friendly and caring support for all enquiries, including giving and receiving information for customers both internal and external, Waste Services staff, call centre staff and operatives, by phone/fax/email and face to face. 2. Initiate the investigation and resolution of complaints and enquiries, however received, relating to the delivery of Waste Services by the council or its appointed agents 3. To monitor and maintain the generic email address for all waste related incoming correspondence and act as necessary. 4. Input and maintain accurate records, in the MAYRISE system with details of Waste Services data. 5. To interrogate and produce various reports as required. 6. To assist the service area as a whole by providing the administrative function with information, reports and research which will contribute to the establishment of documents. 7. Perform clerical duties for office based staff to include (but not be limited to) word processing, spreadsheets and use of databases and bespoke information technology systems, plus filing, faxing, document distribution, archiving, photocopying and minute taking. 8. Issue rechargeable accounts for recovery of finance following Commercial Waste accounts and contractor claims, including investigation to gather evidence and information to justify recharge. 9. Process invoices for payment by due date to meet performance targets, by reconciling with order/delivery and entering actual costs onto the bespoke costing system and invoice details into the council e-financials system for payment. 10. To establish systems for the receipting of incoming post and to co-ordinate out going communications on a daily basis. 11. Coordinate office supplies and stationary for all staff and place orders.

Knowledge, skill and experience essential: 1. Experience and use of different software packages, in particular a high level of expertise in word processing (Word), spreadsheets (Excel), databases (Access), Powerpoint, and e-mail. 2. Experience in the use of electronic financial management systems including invoicing & sundry debtors. 3. Previous experience of working in an administration environment. 4. NVQ Level 2 or equivalent. 5. Experience of database systems and reporting techniques. 6. Ability to produce accurate work. 7. Experience of dealing with members of public on the telephone or via reception including conflict complaints. 8. Ability to clearly express themselves verbally, in writing with a high level of accuracy and numeracy. 9. Ability to work on own initiative or as part of a team. 10. Ability to work to tight deadlines, manage own workload and constantly changing prioritises to meet performance targets. 11. Ability to work under pressure during and outside core working hours. 12. Able to demonstrate good customer care and telephone skills including the use of diplomacy, enthusiasm, helpfulness and flexibility in work situations. 13. Able to demonstrate sensitivity, confidentiality and understanding of Data Protection Issues.

Creativity and innovation: 1. Dealing with complaints/enquiries from members of the public, Councillors, Parish Councils, Commercial Waste Customers and either resolve or pass onto the appropriate person. 2. Problem solving where issues arise e.g. incorrect invoices, missing delivery tickets, missed collections etc. 3. Manipulation of data sets to produce reports and management information for Head of Waste and Group Managers. 4. Identify commercial opportunities in relation to commercial waste recycling and collection services. 5. Design reports, and other documentation. 6. Establish databases and spreadsheet so that data can be entered & retrieved efficiently.

Contacts and relationships: 1. Daily contact with service providers to investigate issues of performance 2. Daily contact with commercial account holders and other non domestic waste producers 3. Daily contact with public including commercial waste account holders, Councillors and Parish Councils regarding complaints/enquiries, some contacts may be irate. 4. Daily contact with colleagues within Waste Services functional area for passing and receiving information. 5. Daily contact with Customer Services Manager for discussions on daily workload issues and passing on of reports and research information. 6. Regular contact when necessary with the Customer Services Manager in regard to assisting with administration workload. 7. Regular contact with colleagues on communication issues. 8. Less frequently with other service area issues.

Decision making: 1. The resolution of some complaints and most enquiries at the point of contact. 2. The recommendation of appropriate actions to improve data handling and quality. 3. Prioritise workload, quick decision making and responding to ever changing priorities and service demands. 4. Recommend corrective actions following reported service delivery failures. 5. Discussions with external service providers concerning the quality and accuracy of data. 6. Using initiative to interpret instructions received. Responsibility for resources: Financial resources: • Cash and cheque income handling totalling approx. £500-£2000 per week. Physical resources: • Daily use of usual office paraphernalia WORK

Environment & Work demands: 1. The service is demand led. 2. Need to conduct certain aspects of the job in accordance with an established timetable and meet deadlines that are set that are subject to change at short notice as well as fluctuation in work levels and patterns. 3. Need to be flexible in order to respond to problems as necessary. 4. Constant interruptions by phone and reception dealing with difficult people. Physical demands: 1. The post holder will mainly be working in a normal office or meeting room environment. 2. The principle physical demands are siting, keyboarding, standing, driving and walking. 3. Occasional lifting of projector and other display equipment, recycling bins and boxes, crockery for conference facility and stationery. Working conditions: • Office based. • Occasional unsocial hours/weekend working. Work context: • The job involves monitoring both internal and external service providers. • Contact with individuals who may be upset, aggressive or abusive. • Some out of hours working will be required. • Working within defined timescales and to tight deadlines.

If this role aligns with your skills and what you are looking for in your next role, we would love to hear from you.


ADZN1_UKTJ

  • Legal Operations Assistant

    3 days ago

    UK, UK, United Kingdom Elevate Part time

    Our customer, a global law firm is looking for a Legal Operations Assistant for a part-time role.Job Type: Part-Time (4 hours a day, 5 days a week)Location: Fully Remote (UK-Based)Overview:We are seeking a highly organized and tech-savvy Legal Operations Assistant to assist our customer's legal team with the implementation of OneTrust. This is a...

  • Operations Support Engineer

    3 days ago

    Norfolk, UK, Eastern England, United Kingdom BOSS Energy Consulting Full time

    BOSS Energy Consulting LTD – Operations Support EngineerBOSS Energy have been retained by a leading climate technology company seeking to hire an Operations Support Engineer for their facility in East Anglia. ResponsibilitiesOperating and servicing the plant at their first industrial Pilot Plant, Norfolk - the UK’s first ever deployment of carbon...

  • Operations Support Manager

    15 hours ago

    Hatfield, UK, Hertfordshire, United Kingdom Mitsubishi Electric Full time

    About us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...

  • Learning Support Assistant

    3 days ago

    UK, UK, United Kingdom Horizon Teachers Full time

    Location - Camden, North West LondonStart date - ASAP until the end of the academic year on a full-time basisPay rate - £83.50 - £110 per dayHorizon Teachers are currently working with a Primary School in Camden that are looking for a Learning Support Assistant to work 1:1 with a child in their Year 2 class that requires close support as they have mild...

  • Sales Operations Support

    3 days ago

    London, UK, UK, United Kingdom Strategic Blue Full time

    About Strategic BlueFounded in 2010, we are a financial services organisation specialising exclusively in cloud procurement, cost management and optimisation. We provide Cloud Financial Operations, “FinOps”, services to both commercial and public sector organisations, primarily in the UK and the US, who buy the cloud services offered by AWS and...

  • Production Support Operator

    3 days ago

    Four Ashes, UK, Wolverhampton, United Kingdom SI Group Full time

    We are currently looking to recruit a Production Day Support Operator who will be responsible for supporting site production capabilities and ensuring that all equipment is operated in accordance with SIG’s ZERO EHS impact philosophy.Health, safety and environmental compliance is an important aspect of this position together with contributing to continuous...

  • Digital Operations Assistant

    3 days ago

    Hayes, UK, London, United Kingdom Hikvision UK & Ireland Full time

    We are seeking a highly motivated and detail-oriented individual to join our Digital Operations Team as a Digital Operations Assistant. This role is pivotal in ensuring the smooth functioning of our digital platforms, contributing to an enhanced user experience for our customers, partners, and colleagues. Responsibilities: Digital Platform Operations:Execute...

  • Learning Support Assistant

    3 days ago

    Epsom, UK, Surrey, United Kingdom DiverseJobsMatter Part time

    About the Role:We are seeking enthusiastic and committed Learning Support Assistants to join our team in Epsom, Surrey. The role involves supporting students with learning difficulties or behavioral challenges, helping them develop academic skills, and promoting their independence. This position is term-time only, covering 36 weeks, with a September start....

  • IT Support Technician

    15 hours ago

    UK, UK, United Kingdom Intellect Group Full time

    I’m recruiting on behalf of my client, an IT Solutions firm based in Holmes Chapel for an IT Support Technician to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365 administration, Active Directory, Azure cloud...

  • Operations Support Manager

    3 days ago

    Biggleswade, UK, Bedfordshire, United Kingdom Noatum Logistics Full time

    Overview:Noatum Logistics is a leading company in supply chain management with global coverage positioned in the Top 50 Freight forwarders worldwide. We have a vast network of offices located in 23 different countries, providing access to logistics professionals worldwide.An exciting opportunity has become available for a motivated and enthusiastic...

  • Sales Support

    3 days ago

    Sawbridgeworth, UK, Hertfordshire, United Kingdom Bontà Italia Ltd Full time

    We have an exciting opportunity available at Bonta Italia: Sales Support – Office Assistant. The candidate will take on the responsibility of Sales Support and manage the day to day running of the department. Customers service will be key as you will be our customers first point of contact. Assisting the Sales team with sales reports, updating price files,...

  • Operations & Settlement Assistant

    3 days ago

    London, UK, UK, United Kingdom China Aviation Oil Corporation Limited Full time

    Company Profile:China Aviation Fuel (Europe) Limited (”CAFEU”) is a wholly owned subsidiary of China Aviation Oil (Singapore) Corporation Ltd (“CAO”). Established in June 2018 in London, the principal activities of CAFEU include trading of oil/oil-related products and aviation marketing.Roles & Responsibilities:Prepare and maintain monthly/daily...

  • Operations Assistant-non/Proportional

    3 days ago

    London, UK, UK, United Kingdom Bunn Abbott Consulting Full time

    We are recruiting for an Operations Assistant vacancy on behalf of one of our top client companies. They are an extremely highly regarded & long-established Lloyds Syndicate and re/insurer.This is an extremely varied Global role, in a growing operations team. Embracing inclusion & diversity, this company truly value & look after their staff. Providing a...

  • Operations Administrator

    3 days ago

    UK, UK, United Kingdom OBM People Full time

    Our client, a leader in Logistics and Materials Management has an exciting opportunity for a Marine Operations Assistant to join their team for an initial period of 3 months.This role can be based from either Aberdeen or the Peterhead office and is ideal for a strong administrator with some experience of Financial Administration. Excellent skills in MS Excel...

  • Operations Manager

    2 days ago

    UK, UK, United Kingdom James Chase Full time

    Operations Manager – Brighton Brighton, Hybrid (3 days onsite)Salary: £40k to £50k paOur client are pioneers in content automation solutions, leveraging cutting-edge AI technology to transform how businesses create content. They are on an ambitious path, backed by significant funding, to expand their product line and scale their operations.As the...

  • Operations Planner

    6 days ago

    UK, United Kingdom Contraflow Limited Full time

    Operations Planner ForresExcellent Salary + Company Van (inc all fuel costs) + Quarterly BonusDue to ongoing growth and development of our operations in the North of Scotland, we are seeking to appoint an Operations / Logistics Planner to take full ownership of the daily Operations in our Forres Depot.This is a rare opportunity to join a successful, growing...

  • Office and IT Operations Coordinator

    15 hours ago

    UK, UK, United Kingdom Queequeg Renewables Full time

    Location: Office - London Pay: £30-£35k plus 20% bonus About Queequeg Queequeg Renewables, founded in 2019, is a leading renewable energy specialist focused on solar, wind and storage technology. Committed to driving the evolution to better energy, our founders were early pioneers in large-scale renewable energy projects, forging valuable partnerships...

  • Operations Supervisor

    4 days ago

    UK, United Kingdom Peel Ports Group Full time

    Vacancy - Operations SupervisorAre you excited by the opportunity to lead a team of operatives in a fast paced, operational environment? Do you want to work for an organisation which prioritises opportunities for your to develop your skills and experience? We are seeking an Operations Supervisor to join our team in Great Yarmouth and help us keep the world...

  • Field and Operational Support Engineer

    3 days ago

    Staffordshire, UK, West Midlands, United Kingdom Modern Networks Ltd Full time

    About us Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the...

  • Partners Operations Assistant

    3 days ago

    Havant, UK, Hampshire, United Kingdom FatFace Full time

    Role: Partners Operations AssistantDepartment: PartnersLocation: Havant, Hampshire, PO9 1QJWorking Arrangement: Hyrbid Working (3 days per week office based as minimum)Contract: Full Time, PermanentWho are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to...