Senior Customer Support Engineer

4 weeks ago

United Kingdom Zimperium Full time

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.


Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.


As part of our fast pace, as we are in hypergrowth mode. We are currently looking for Technical Support Engineers to become the subject matter expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the Product, Devops and Engineering teams.


Location: United Kingdom


Responsibilities and requirements:

· Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.

· Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.

· Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.

· Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.

· Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.


Desired Skill Set:

· Strong SQL skills, python/ java scripting, Unix skills.

· Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.

· Familiarity to SIEM tools like ArchSight, Splunk, etc.

· Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.

· The following skills are a plus: Android Studio (adb, junit), xCode.


Qualifications

· Bachelor’s in computer science or information technology or an equivalent engineering degree.

· 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.

· 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.

· Good understanding and proven experience in supporting cloud-based web applications.

· Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.

· Self-motivated, extensive troubleshooting skills and knowledge of debugging required.

· Customer oriented and face to face post-sales services experience with excellent communications skills.

· Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.




Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

  • Senior Product Support Engineer

    3 weeks ago

    United Kingdom nudge Full time

    Senior Product Support Engineer We're looking for a Senior Product Support Engineer to help us improve the financial literacy, and wellbeing, of the world’s population – all 8bn of us! By combining data and behavioral psychology, our technology empowers users with personalised financial knowledge and skills. We’re a fast paced, and even faster...

  • Senior Product Support Engineer

    3 weeks ago

    United Kingdom nudge Full time

    Senior Product Support Engineer We're looking for a Senior Product Support Engineer to help us improve the financial literacy, and wellbeing, of the world’s population – all 8bn of us! By combining data and behavioral psychology, our technology empowers users with personalised financial knowledge and skills. We’re a fast paced, and even faster...

  • Senior Customer Support Engineer

    1 month ago

    United Kingdom Zimperium Full time

    Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine...

  • Senior Customer Support Engineer

    4 weeks ago

    United Kingdom Zimperium Full time

    Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine...

  • Senior Customer Support Engineer

    1 month ago

    United Kingdom Zimperium Full time

    Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.Our MTD and award-winning machine learning-based engine protects...

  • Senior Customer Support Engineer

    1 month ago

    United Kingdom Zimperium Full time

    Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.Our MTD and award-winning machine learning-based engine protects...

  • Customer Engineer

    1 week ago

    United Kingdom Entrust Resource Solutions Full time €100,000

    Senior Customer Engineer Scientific Data and AI Remote UK & EU I'm excited to be partnered with a growing provider of data solutions for the pharmaceutical & life sciences industry. Having grown successfully across the USA, they are building out their EMEA teams in full effect. As a business they are 10 years young and have raised a considerable...

  • Customer Engineer

    1 week ago

    United Kingdom Entrust Resource Solutions Full time €100,000

    Senior Customer Engineer Scientific Data and AI Remote UK & EU I'm excited to be partnered with a growing provider of data solutions for the pharmaceutical & life sciences industry. Having grown successfully across the USA, they are building out their EMEA teams in full effect. As a business they are 10 years young and have raised a considerable...

  • Customer Engineer

    1 week ago

    United Kingdom Entrust Resource Solutions Full time

    Senior Customer EngineerScientific Data and AI Remote UK & EUI'm excited to be partnered with a growing provider of data solutions for the pharmaceutical & life sciences industry. Having grown successfully across the USA, they are building out their EMEA teams in full effect. As a business they are 10 years young and have raised a considerable amount of...

  • Customer Engineer

    1 week ago

    United Kingdom Entrust Resource Solutions Full time

    Senior Customer Engineer Scientific Data and AI Remote UK & EU I'm excited to be partnered with a growing provider of data solutions for the pharmaceutical & life sciences industry. Having grown successfully across the USA, they are building out their EMEA teams in full effect. As a business they are 10 years young and have raised a considerable amount...

  • Customer Engineer

    1 week ago

    United Kingdom Entrust Resource Solutions Full time

    Senior Customer EngineerScientific Data and AI Remote UK & EUI'm excited to be partnered with a growing provider of data solutions for the pharmaceutical & life sciences industry. Having grown successfully across the USA, they are building out their EMEA teams in full effect. As a business they are 10 years young and have raised a considerable amount of...

  • IT Senior Application Support Engineer

    3 weeks ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • IT Senior Application Support Engineer

    3 weeks ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • Customer Support Engineer

    1 day ago

    United Kingdom Egress, a KnowBe4 company Full time

    Technical Support Engineer - CX If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate...

  • Customer Support Engineer

    1 day ago

    United Kingdom Egress, a KnowBe4 company Full time

    Technical Support Engineer - CX If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate...

  • Customer Support Engineer

    15 hours ago

    united kingdom Egress, a KnowBe4 company Full time

    Technical Support Engineer - CX If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate...

  • Customer Support Engineer

    1 day ago

    United Kingdom Apex Networks Recovery Management System Full time €24,000

    Job Type: Full-time Work Location: Eurokent Business Park, Ramsgate Pay: £24,000.00 per year Annual Salary Review Annual bonus Additional Christmas leave Company events Company pension On-site parking Schedule: Monday to Friday 9.00am - 5.30pm Overview of the Role: As a Customer Support Engineer, you will be the first point of contact for...

  • Customer Support Engineer

    16 hours ago

    united kingdom Apex Networks Recovery Management System Full time

    Job Type: Full-time Work Location: Eurokent Business Park, Ramsgate Pay: £24,000.00 per year Annual Salary Review Annual bonus Additional Christmas leave Company events Company pension On-site parking Schedule: Monday to Friday 9.00am - 5.30pm Overview of the Role: As a Customer Support Engineer, you will be the first point of contact for customers...

  • Customer Support Engineer

    1 day ago

    United Kingdom Apex Networks Recovery Management System Full time €24,000

    Job Type: Full-time Work Location: Eurokent Business Park, Ramsgate Pay: £24,000.00 per year Annual Salary Review Annual bonus Additional Christmas leave Company events Company pension On-site parking Schedule: Monday to Friday 9.00am - 5.30pm Overview of the Role: As a Customer Support Engineer, you will be the first point of contact for...

  • Senior Product Support Engineer

    3 weeks ago

    United Kingdom nudge Full time

    Senior Product Support Engineer We're looking for a Senior Product Support Engineer to help us improve the financial literacy, and wellbeing, of the world’s population – all 8bn of us! By combining data and behavioral psychology, our technology empowers users with personalised financial knowledge and skills. We’re a fast paced, and even faster...