Website Assistant

3 weeks ago

Greater London, United Kingdom Lock & Co Hatters Full time

Reporting directly to the Website Manager, the Website Assistant is responsible for supporting the Website Manager in all duties regarding the online store which includes supporting the business with ongoing projects to develop and enhance our website.


The Website Assistant will be managing the back-end of the Ecommerce Shopify platform, ensuring good housekeeping is maintained at all times. 


Job Description


  • Managing the online product catalogue, uploading and maintaining product content including imagery, descriptions and attributes.


  • Monitor stock levels, by conducting regular stock checks and highlighting any problems to the Website Manager and Senior Buyer.


  • Visually merchandise category pages on a weekly basis.


  • Support the Website Manager with regular website walks to spot customer facing issues and offer recommendations to improve user experience.


  • Ensure any website campaigns are launched on time. Work closely with the Marketing and Buying teams to ensure products are ready on time for launch dates.


  • Help maintain the visual merchandising across the site, and report any issues to the Website Manager.


  • Analyse and create basic reports, talking others through these to create a wider understanding of the Website.


  • Identify outdated copy and imagery and feed this back to the Website Manager.


  • Stay commercially aware of competitors activity.


  • Database maintenance


  • Checking the site for broken links or incorrect copy.


  • General website administration tasks.


Key attributes


  • Proficient in Excel.
  • Knowledge of Photoshop is advantageous.
  • Knowledge of Shopify or a similar platform is a bonus.
  • Great eye for detail.
  • Strong communication both verbal and written.
  • Willingness to learn and acquire new skills.
  • An interest in the luxury Ecommerce markets.


This role will suit someone looking to take their first or second step in the world of online retail. 


This position is full time, permanent, and based in our offices in St. James, near Green Park. The working hours are 9-5pm, Monday to Friday.


We value diversity. And we've created an inclusive working environment where we appreciate everyone. For being authentic. And bringing their whole selves to work. Regardless of race, gender, age, religion, identity and experience.

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