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Assistant General Manager

2 months ago

Greater London, United Kingdom Knotel Full time

KNOTEL:

Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Work Clubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day.


In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Work club during the week which supports businesses and their employees, and a high end event space in the evenings and weekends, we maximise the yield of the 22,000 sqft Old Sessions House in Clerkenwell. As the flagship location, we are building out the product at the same time as operating it with an eye to scale in various forms this year.


To learn more, visit Knotel Holdings LLC is 100% owned by Newmark Partners L.P. Newmark Group, Inc.


JOB DESCRIPTION / PURPOSE:

We are seeking an entrepreneurial and forward-thinking Assistant General Manager to be a member of the Workclub leadership team. As the Assistant General Manager, you will work in partnership with the General Manager to operate and shape the Workclub experience, driving hospitality, building scalable operations and ensuring the overall success of our flexible workspace model. This role combines delivering high class hospitality experience, with operations and leadership.


The Assistant General Manager role is perfect for a candidate looking for an exciting level of ownership to develop a product that challenges the industry norms whilst stepping into a leadership role to support and guide the Front of House and Operations Team on this journey.


ESSENTIAL DUTIES:

  • Deliver a world class hospitality experience through developing and leading the front of house strategy
  • The Front of House and Operations Team consists of four members, however the Assistant General Manager will also engage the wider team on our expectations of hospitality standards and ensure they are delivered
  • Create structure for continued improvement of the workclub product that delivers on our customer experience expectations
  • Build structure to track, monitor and complete house facility issues in a timely manner and to budget
  • Oversee day-to-day operations of Old Sessions House in partnership with the General Manager, ensuring seamless functionality and an inviting atmosphere
  • Work with the Account Manager on gathering feedback and strategically developing the product
  • Point of escalation for member inquiries, concerns, requests and resolving promptly and effectively.
  • Support the General Manager in leading and inspiring a dynamic team dedicated to delivering exceptional service across hospitality, operations, events, business development, account management and programming
  • Recruitment and Selection of Front of House and Operations Team Members.
  • Managerial responsibility for ensuring positive employee relations and resolving disputes informally.
  • Foster a culture of collaboration, innovation, ownership and member-centric focus.
  • Take accountability for ensuring the Workclub maintains a high standard of aesthetics, cleanliness, and functionality.
  • Manage the needs of the space for both the Workclub and the external events business lines
  • Take accountability for ensuring the Workclub maintains a high standard of aesthetics, cleanliness, and functionality.
  • Manage the needs of the space for both the Workclub and the external events business lines
  • Establish partnerships and collaborations to strengthen the Workclub network and product offering




EDUCATION

  • Minimum 5 GCSE (or equivalent at A-C
  • Bachelor's degree in Business, Hospitality Management, or a related field preferred


EXPERIENCE:

  • Proven experience as a Supervisor, Team Leader or Manager with demonstrable people management capability within the hospitality, co-working, flexible office space or related industries
  • Passion for delivering world-class hospitality experience in a dynamic and evolving environment


SKILLS

  • Confident People Manager able to give direction, set objectives, coach and give constructive feedback
  • Entrepreneurial mindset with a track record of leading teams through ambiguity
  • Exceptional interpersonal and communication skills.
  • Ability to adapt to a dynamic and evolving work environment.
  • Demonstrated leadership and team management capabilities.



WHAT WE OFFER:

  • Fast paced working environment
  • Entrepreneurial and supportive team
  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package that support your financial, physical and mental wellbeing.
  • Opportunities for professional development and career growth.
  • Engaging and collaborative work culture at the forefront of the future of work.


Working Conditions: Normal working conditions with the absence of disagreeable elements.


Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.