Program Manager, Amazon Freight LTL

At Amazon Freight, we are always exploring new opportunities to shape and improve our business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.
Key job responsibilities
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality, productivity and generate actionable insights while identifying the right owners (business side, product side etc.)
- Own the design, development, and improvement of ongoing metrics, reports, standard operating procedures etc. This will include accessing and analysing our inbound performance data and working extensively with multiple internal teams, including directly with some of our clients for research purposes
- Own investigation, management and resolution of high-impact supply chain defects and escalations and proactively set up standard mechanisms to reduce these issues in future
- Visibility on performance: Ensure visibility on metric performance and key insights to leadership via weekly, monthly snapshots and updates.
- Deep dive customer feedback and communicate analysis and insights with stakeholders and business leaders. Drive programs that will improve drive customer experience.
- Solutions: Build short- and medium-term plans to improve customer experience through programmatic and product interventions. Work with program, operations and product counterparts on solutioning and follow-ups for prioritization.
A day in the life
Every day is different as a Programme Manager in the Amazon Freight business. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.
Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyse data to identify potential challenges, and present your findings to senior teams.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience with Excel
- Experience with SQL
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ((url removed)) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (phone number removed) ((url removed)(phone number removed)). If calling from Ireland, please dial (phone number removed) ((url removed)(phone number removed))

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