General Manager
2 weeks ago
Role: General Manager
Location: Dyce
Salary: competitive plus bonus
My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and simulation solutions. By using ground-breaking new technology, it delivers world-class, industry-focused training solutions enhancing performance enabling people and companies to work smarter, safer, and more efficiently.
Their world-class training is available via a range of delivery options, these include on-site training delivered on-demand anywhere in the world by their expert instructors or at one of their training centres located throughout the UK.
Role overview
Working in a hands-on role, you will lead the operational and performance growth of their training divisions located in their state-of-the-art training centres in Scotland.
Duties and Responsibilities
- Be responsible for Direct P&L for the Company’s financial performance and capital investments
- Introduce and maintain weekly/monthly KPI’s to measure and report on business performance
- Understand the local market and training requirements
- Deliver sales and profit growth in line with business plans
- Lead purchase price reductions for local 3rd party suppliers
- Deliver cost of sales savings, through efficiency, trainer utilisation and cost control
- Reduce non-value-added activities through collective process mapping and project leading improvement activities
- Reduce administrative costs within the business by ensuring at source admin tasks – trainers inputting delegate information
- Build long term, trusting relationships with shareholders, business partners and authorities
- Understand course fill and full rates to drive profitability within the business unit
- Manage the introduction of new products to either reduce outsource or expand regional offering
- Provide account management for key accounts within region
- Manage the client and consumer experience within centres to maximise stickiness of returning delegates
- Use past course trends and future forecasting to ensure appropriate resource levels and course availability in order to maximise revenue streams, in conjunction with the Operations Planning Manager
- Understand the requirements of the Client, Customer and Consumer needs to ensure that Pre, On and Post course experience is World Class and demonstrate measures to track progress
- Support the business unit externally via optimum use of trainers ensuring World Class Status using demonstrable KPI’s to track progress
- Be responsible for Direct P&L for the Company’s financial performance and capital investments
- Ensure all activities comply with the requirements of the Company's and/or the Client's Safety Management System (SMS).
Person Specification
- Significant experience in similar role with at least 5 years in senior management within Oil and Gas, Renewables or Commercial Training Management
- Training background desirable
- High level of commercial awareness with a focus on achieving results
- Experience of managing and coaching teams
- Excellent communication and interpersonal skills
- Driving Licence
Other Requirements
- A strategic thinker with the ability to innovate and develop new approaches to the environment they operate in order to grow the business
- Demonstrates a clear commitment to providing first class customer care / services
- Highly organised / Meets deadlines
- Ability to remain calm and be assertive during busy periods or when dealing with challenging situations
- Discreet with the ability to maintain confidentiality
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