Traffic Controller

Traffic Controller
Established since 1991, our client Gaskells Waste (North West) Ltd is looking to recruit a Traffic Controller within the Transport Department. The position is based at their offices in Foster Street, Bootle.
The position of Traffic Controller requires a dedicated and client focussed individual to deliver excellent service to all customers. You will have the experience and ability of multi-tasking and working under pressure to ensure customers and colleagues are kept up to date on collections.
The successful candidate will require the following skills:
* Ability to communicate professionally at all levels of the business and to customers
* High degree of accuracy and attention to detail
* Strong administration and organisational skills
* Ability to manage and prioritise workload and identify problems
* Ability to make decisions, act quickly and meet deadlines
* Able to work efficiently both independently and as part of a team
* Able to handle difficult situations well and act appropriately
* Flexible attitude and approach dealing with ad-hoc tasks
* Good IT skills
* Enthusiastic and willing to learn
.
Main duties and responsibilities include:
* Deliver excellent customer service
* Communicate professionally at all times – verbally, over the telephone, via email, etc
* Driver supervision
* Keep all customers informed of all failed services or significant delays for assigned rounds
* Provide communication link between customers and driver
* Report any incidents / near misses as soon as they occur and ensure the relevant paperwork is completed
* Investigate issues as they arise to identify the route cause and resolve
Job Types: Full-time, Permanent
Benefits:
* Company pension
* On-site parking
Work Location: One location

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