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Desktop Engineer

4 months ago

Luton, United Kingdom Es Field Delivery Uk Ltd Full time
We have an exciting opportunity for a customer-focused Desktop Engineer, to support our long-standing client, based on their site in Luton.

This is permanent full-time role working Monday - Friday, 37.5-hours per week.

You will be responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

As a Desktop Engineer you will:
  • Deal directly with clients in a friendly and highly confident manner
  • Troubleshoot known and unknown hardware and software issues related to desktop, laptops, workstations, peripherals, and associated accessories
  • Provide VIP support
  • Troubleshoot known and unknown software issues related to Windows platforms
  • Build and deploy PCs, patch network points, troubleshoot printer problems and support standard software packages
  • Provide Hands and Eyes support to other teams
  • Process site documentation and knowledge-base articles
What we are looking for:
  • Knowledge of current and past Microsoft windows operating systems
  • Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
  • Experience in Windows imaging techniques (Network & Local)
  • Microsoft Active Directory & Azure Active Directory knowledge
  • Remote desktop support tools
  • Desktop/printer configurations
  • Experience and technical knowledge of IT, PCs / peripherals and their architecture
  • Break fix, IMACs, Incidents, Projects
  • Experience with Ticket Management
  • Ability to manage your day effectively
Desired skills / qualifications:
  • ITIL Foundation
  • Proven experience supporting Windows
  • Windows certification
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
  • Flexible benefits including, private medical and health insurance, basic cover paid by employer
  • Free eye test vouchers
  • Company pension scheme
  • Income protection after 6 months service should you be off work due to serious illness
  • 23 days holiday rising by 1 day per year to max 25
  • Option to purchase / sell additional holiday
  • Life insurance
  • Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
Apply now for consideration

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