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Hotel Receptionist

1 month ago

Bridgwater, United Kingdom HR Services and Solutions Full time
Role - Hotel Receptionist x 2 £28,000.00 p/a (40 hrs) + EXCEPTIONAL BENEFITS
* PERMANENT ROLE
* MEAL AND TRANSPORT ALLOWANCE
* 40 HOURS PER WEEK
* FREE CAR PARKING
* ESTABLISHED GROWING BUSINESS
* ROLES BASED IN BRIDGWATER AND BREAN
Our client is a leader in their field. They pride themselves on outstanding service levels. If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......
Duties and Responsibilities
* Responsible for the entirety of the customer journey from making a booking and pre- arrival through to the departure
* Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments ·
* Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
* Ensure any relevant information is handed over to the following shift to ensure consistency of service to the guests
* Coordinate room status updates with the housekeeping department
* Thoroughly understand and adhere to all cash handling and payment policies and procedures
* Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
Skills and Experience
* Previous reception experience essential
* First-rate customer service skills
* Exceptional communication skills adaptable to a wide range of audiences
* Highly personable with the ability to build relationships at all levels of the business
* Have strong organisational and office administrative skills
* Have a meticulous attention to detail
* Proficient in IT/Microsoft Office and payment handling
* Be willing to travel and work in Bridgwater and Brean
If you feel you have the skills and experience, please upload your CV and we will be in touch to discuss THIS FANTASTIC OPPORTUNITY