Audio Visual Technician

3 weeks ago

London, United Kingdom DGH Recruitment Full time
AV Support Assistant/Audio Visual Specialist/AV Engineer

A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/AV Engineer to join our London based global law firm on initial 6 month contract.

AV Support Assistant/Audio Visual Specialist/AV Engineer

Summary:

Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.

AV Support Assistant/Audio Visual Specialist/AV Engineer

Key Responsibilities:

- Deliver an excellent experience to users of the firm's AV and video conferencingntechnologies. This includes meeting room technologies including hardware (screens, audio,nPolycom components) and software (Teams, Zoom, Web-ex, and others)n- Provide assistance or training to users and enhance the knowledge of our global VideonConferencing Advocates to ensure the smooth operation of AV technologies, including bothnroom-based and PC-based meetingsn- Deliver preventative maintenance and develop and complete regular checklists to ensure thenoperation of the meeting and conference platforms

AV Support Assistant/Audio Visual Specialist/AV Engineer

Experience required:

- A minimum of 3 years of IT experience in a professional services environment performingn1st and 2nd line support, specifically with meeting and conferencing technologiesn(Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc)n- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-nrelated issuesn- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Exceln- Knowledge of Remote Access systems and focusing on supporting remotelyn- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.

AV Support Assistant/Audio Visual Specialist/AV Engineer

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