Membership Executive

1 week ago

London, United Kingdom Love Recruitment Full time

Role:Membership Executive

Location:Oxford Circus

Salary: (Depending on experience) plus commission and a competitive performance related bonus.

About the role:

The Membership Executive will act as the main driver of selling new memberships and retaining current memberships within both F45 Oxford Circus and FS8 Oxford Circus. This role includes anything membership related; be it driving referral schemes corporate initiatives or organising member socials. Your strategy and leadership will be driven by your Studio Manager.

Key Responsibilities

  • Contact all new leads on sales dashboard Loyalsnap to sign onto a trial membership or any other package bundle.
  • Call all new trial leads and book them into their first class.
  • Call all 1st visits prior to their first class to welcome them into the studio and to let them know allstudio procedures.
  • Call any 1st visits post their first class to ask for feedback gauge their interest and execute onnext steps for each individual case.
  • Collate all sales notes from coaches into our sales dashboard Loyalsnap
  • Follow through on all member related questions or queries that come through all communication channels (Email and Whatsapp Hotline)
  • Execute on all studio operational tasks to ensure optimal day to day running of the studio.
  • Coordinate and support Studio Manager on all community events that take place throughout theyear.
  • All direct messaging (DM) tasks via instagram channels.

  • Key Skills and Qualifications
  • L2 Fitness Instructor (Preferable)
  • Previous sales experience.
  • Passion for sales.
  • Excellent customer service skills.
  • Exceptional verbal and written communication skills.
  • Energy and enthusiasm to assist in the management of day to day operations.
  • Proven ability to work well within a team environment.
  • Track record of exceeding KPIs.
  • Time management and organisation.
  • Ability to maintain a professional appearance and behaviour.
  • Willingness to work flexibly in response to changing organisational requirements

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