Senior IT Support Engineer

4 weeks ago

City of London, United Kingdom Hays Technology Full time
Your new company
Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.
The Job
Deploy, configure, secure,monitor and migrate Linux servers and services
Configure, support and monitor the network
Support Windows servers, including MSSQL, IIS and AD services
Support Microsoft Office Suite, Microsoft Teams and Office 365 platform
Support for Google Classroom and Adobe Creative Suite
AD SAML SSO integration and deployment
Instal and configure Windows and Mac computer systems, network equipment, printers and scanners
Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face
Ensure security updates are applied.
Monitor and maintain computer systems and networks
Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process
Maintain records of software licenses
Manage stocks of equipment, consumables and other supplies
Identify internal training requirements
Troubleshoot email delivery issues and work with service providers
Plan and undertake scheduled maintenance upgrades
Account administration for students and staff on all platforms
Solving access problems
Support students and staff with their own devices on site
Maintain and troubleshoot classroom Audio Visual equipment
Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.
Obtaining replacement or specialist components, fixtures or fittings
Deal with specialist consultants and developers as needed
Any other ad hoc duties the role may reasonably requirePerson Specification
We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills.
Required Skills and Experience of:
Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected.
Configuring, securing, monitoring and supporting the network, dealing with connectivity issues.
Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS
MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data
MS Office including Office 365
AD Administration on Windows Server in a hybrid Azure environment
PowerShell scripting for AD, O365 and Exchange Online administration
Awareness of IT security standards and practice
Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra
DesirableSkills and Experience of:
Managing mobile device management (MDM) for devices such as iPads
Moodle platform upgrades, support and PHP tweaking
Raspberry PI devices
SMTP relay smart hosts
Python scripting
Web proxies such as Squid.
Familiarity with SIP would be an advantage.
Basic web skills (CSS) and graphics manipulation is an advantage.
IP CCTV systems
Server firmware and BIOS upgrades
LDAP and Shibboleth authentication services, with Apache Tomcat running on Java
The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users.
Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve
Work well under pressure with a logical approach to tasks
Close attention to detail with an ability to see the bigger picture
Excellent interpersonal skills and the ability to work in a team environment
A proactive approach and the ability to be self-managing and innovative
Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution
Good time management skills
Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions.
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