Customer Service Representative
2 months ago
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.
To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience
Key Accountabilities
To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication.
To maintain relationships with advisers and other business areas.
Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Desired Knowledge / Experience / Skills
Diligent and conscientious in the accuracy of their work, excellent attention to detail
Excellent Customer Service experience
"Can Do", proactive attitude
Excellent written and verbal communication skills
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Intermediate knowledge and experience of MS Office
Qualifications
Minimum of 5 A*-C GCSEs (including English and Maths - essential
Have already attained the Award in financial Administration or keen to work towards this qualification
What you'll like about working here
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development.
Diversity and inclusion
Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...
-
Senior Customer Service Representative
2 weeks ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent company...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom Canada Life Limited Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full timeCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...
-
Customer Service Representative
2 months ago
Potters Bar, United Kingdom CLFIS Limited Full timeDescription: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the...
-
Customer Service Representative
1 month ago
Potters Bar, Hertfordshire, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile...
-
Entry Level
2 months ago
Potters Bar, United Kingdom Verisure Services (UK) Limited Full timeSalary potential: £60,000 a year (OTE) **Entry Level - Sales Representative - Potters Bar** The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Field Sales Representatives earn between **£30k **- **£40k** OTE in their first year, and our top performers can earn more than...
-
Entry Level
2 months ago
Potters Bar, United Kingdom Verisure Full timeSalary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Entry Level Field Sales Representative - Potters Bar The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between £30k — £40k OTE in their first year, and...
-
Entry Level
2 months ago
Potters Bar, United Kingdom Verisure Services (UK) Limited Full timeSalary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Entry Level Field Sales Representative - Potters Bar The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between £30k — £40k OTE in their first year, and...
-
Customer Service
2 months ago
Potters Bar, United Kingdom Daniel Field Retail Full timeWe are looking for a diligent and ambitious customer service operative to join our wonderful team. **Attention to Detail, Problem Solving, Flexible, Driven, Work Proud, Reliable, Independent.** The role will involve a mixture of customer service & picking and packing, although as we are a small team, there is the opportunity to assist in many areas of the...
-
Product Support Representative
1 month ago
Potters Bar, United Kingdom Irish Life Full time**Location**:Potters Bar, GB**Company**:CLFIS Limited**Description: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent company...
