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Network Operations Manager

3 months ago

Tower Hamlets, United Kingdom Exponential-e Full time
3rd Line Network Manager
* Location: London E1 8EU Hybrid
* Hours: Monday – Friday 9:00am – 17:30pm plus Oncall
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role
In the role of a 3rd Line Manager, You'll provide a high degree of expertise in leadership , technical escalations and support. Daily management of the team you'll be responsible for making a direct impact on team development, collaboration and client satisfaction.
We are seeking a technical team manager/ Team lead to undertake the role. with solid knowledge within Networking and security principles and Technologies.
Some of your responsibilities will include:
* Lead, mentor, and inspire a team of third-line network engineers, fostering a culture of collaboration, accountability, and continuous improvement.
* Provide guidance and support to team members, facilitating their professional development and ensuring adherence to best practices and industry standards.
* Conduct regular performance evaluations, set clear objectives, and identify opportunities for skills enhancement or training.
* Maintain and enhance reporting and monitoring of workload via Exponential-e’s ITSM platform.
What you’ll need to succeed
* Strong experience with reporting, ideally within ServiceNow.
* Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
* Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
* Strong leadership and team management skills, with the ability to motivate and develop technical teams effectively
* In-depth knowledge of networking protocols, technologies, and architectures (e.g., TCP/IP, VLANs, STP, BGP, OSPF).
* Hands-on experience with network equipment from vendors such as Cisco, Juniper, Fortinet and Palo Alto Networks
* Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
* Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
* Strong problem-solving and decision-making abilities, with a focus on driving results and continuous improvement.
What we offer
* Working at the forefront of technology you will gain hands on experience with the leading technologies
* Autonomy and freedom to manage your own time and workload
* Flexible Working
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group
Please click apply now to be taken to our website where you can see the full job description for the role