Logistics Receptionist

Your New Company
Armstrong Logistics Ltd is a family-run, award-winning logistics company with over 15 years of expertise. Strategically located in Lutterworth, Leicestershire, we operate 24/7, 363 days a year, ensuring efficient and reliable delivery for our clients. Partnered with major UK supermarket retailers, we offer a comprehensive range of services including warehousing, distribution, and transportation. Our modern fleet of vehicles including our first electric truck to guarantee that goods arrive in optimal condition. At Armstrong Logistics, we pride ourselves on balancing economy, sustainability and quality to meet our customers’ needs effectively.
Your New Position
As a Receptionist, you will be the first point of contact for all visitors and callers to our site. Your role is crucial in ensuring smooth communication and a welcoming environment. Your responsibilities will include:
· Answering Calls: Ensure all incoming calls are answered promptly and directed to the appropriate person within the business.
· Greeting Visitors: Greet all visitors, ensure they are signed in, and provide them with a visitor High Viz Vest.
· Visitor Management: Ensure all visitors are directed to the correct person they are visiting and are aware of the Fire Evacuation Procedure. Ensure they sign out when their visit is complete.
· Employee Access: Issue new employees with a Gate & Tunstall Pass and set up the appropriate level of access.
· Email Management: Monitor and respond to queries in all email boxes under the care of reception in a timely manner.
· Electronic POD Inbox: Ensure the electronic POD inbox is cleared regularly.
· Sample Requests: Handle any sample requests efficiently.
· Mail and Deliveries: Manage all deliveries and mail that come into reception.
· Staff Queries: Direct staff queries to the appropriate department.
Requirments for Success
To excel in this role, you should possess the following:
· Excellent Communication Skills: Ability to communicate clearly and professionally with visitors, callers, and staff.
· Organisational Skills: Strong organisational skills to manage multiple tasks efficiently.
· Attention to Detail: Keen attention to detail to ensure all procedures are followed accurately.
· Customer Service Orientation: A friendly and welcoming demeanor to create a positive first impression.
· Technical Proficiency: Basic proficiency in using email and electronic systems for managing queries and requests.
· Problem-Solving Skills: Ability to handle unexpected situations calmly and effectively.
Benefits you will receive
· Salary £23,500 p/a
· SMART Pension Plan: Secure your future with our comprehensive pension scheme.
· Ongoing Training & Development: We invest in your growth with continuous learning opportunities.
· Provided PPE & Uniform: Stay safe and professional with our provided personal protective equipment and uniform – Once completed the probation

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