SEND Complaints Officer

2 weeks ago

Whittington Worcestershire, United Kingdom Service Care Solutions Full time
SEND Complaints Officer
Job Description
Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team.
This role is initially for 3 months.
Rate: £20 umbrella an hour
Location: Worcester, Hybrid working
Key Responsibilities
Undertake Stage 1 Complaints investigations and responses in respect of SEND Services
Track complaints through the Complaints Procedure producing key data analysis/performance information reports
Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning
Work with SEND Services to support the implementation of learning from ComplaintsRequirements
Substantial experience of working in SEND services and SEND service delivery
Substantial experience of effective continuous improvement in service delivery
Substantial experience of working with statutory complaints and the appeal processes
A qualification in SEND and evidence of significant and extensive experienceHow to Apply
If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV

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