IT Support Engineer

2 weeks ago

London, United Kingdom Technical Concept GmbH Full time
Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. We are a remote-first company, you can choose where you work from (CET + / - 2h). However, you’ll be asked to come into either the London or the Paris office for your onboarding (we’ll arrange everything).
Cryptio is looking for a Technical Support Engineer interested in working in the finance / accounting field. You will be joining our L2 Support squad, which focuses on providing excellent technical support to enterprise customers.
You’ll collaborate closely with the L1 Support squad, the Customer Success squad, as well as the software engineers developing our products. Deliver exceptional technical customer support
Contribute to our back office / tooling roadmap
Proficiency with a programming language suitable for scripting such as JavaScript, TypeScript, Python, Ruby…
~ Fluent with SQL (mandatory, we use PostgreSQL)
~ Fluent in English & French (mandatory)
~ Interested in the crypto field (crypto knowledge is NOT mandatory)

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