Accommodation Officer

18.5 hours per week, £12,622 per annum
We work together – We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Flexible working
* Holiday buying and selling scheme
* A day’s paid leave for your birthday or annual celebration
* 2 days paid leave to help with a house move once you have completed your probationary period
* Life assurance
* Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
* Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
* Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
* Funded training and sponsored qualifications.
* 2 days paid volunteering leave per year.
About the role
As an Accommodation Officer, your responsibility will be for the day-to-day management of residential accommodations for key workers at Worcestershire Royal Hospital, ensuring a smooth, well-maintained, and supportive living environment. This includes managing the accommodation booking and allocation system, overseeing rent collection and arrears, and handling tenancy agreements in compliance with legal requirements.
About you
The ideal candidate for this Accommodation Officer role will have experience in managing contractor relationships and will be comfortable working independently with minimal supervision. You should be customer-focused, able to provide excellent service to both residents and internal teams, and demonstrate a calm, professional approach when handling challenging or potentially stressful situations. Proficiency in Microsoft Office and strong numeracy skills are essential for managing data and interpreting reports effectively. Knowledge of accommodation or housing management practices and relevant housing legislation is desirable but not essential.
Closing date: 20 November 2024
Interview date: TBC
Please refer to the recruitment pack upon completing your application

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