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Customer Care Advisor
1 week ago
Duties are to ensure all orders placed are processed accurately and in a timely fashion in line with company guidelines, and to resolve any queries effectively.
Key Tasks
• To ensure that all work activities are in line with the Company Health & safety policies/standards at all times
• Provide Customer Care at the highest level to ensure maximum customer satisfaction
• Maintain a good knowledge of policies and procedures
• Advise Supervisor or Manager of any instance requiring special attention
• Ensure all UK email boxes are managed on a daily basis
• Support all other Customer Care areas as required
• Process orders within the agreed timescales
• Complete and share client reports daily, within agreed timescales
Candidates must have a proven track record in:
• Communication both verbal and written
• Working Accurately
• Proven ability to work alone and unsupervised able to initiate action
• Good Telephone skills
• Customer Care Skills
• PC Literate
• Building Customer Loyalty
Please apply now for consideration or call Mark on (phone number removed) for further information
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