Product Designer

Engage Solutions Group is a UK-based SaaS company focused on solving a real communication challenge inside organisations: how to keep employees and customers connected, informed and part of a community. We didn’t start in SaaS - the company originally came from print media. But in 2015–16, we made an early pivot into mobile apps as we recognised how quickly everything was moving to smartphones. In 2017, two new owners with strong SaaS backgrounds led the shift towards a product-led business, and in 2019 we brought in a new Head of Engineering to help shape the modern platform. Fast forward to today: we now work with 60+ customers across sectors like retail, automotive, legal, and professional services, with impressive revenue - all organically grown. We compete with large general-purpose platforms, but win when organisations want something more focused, practical, and supported by people who genuinely understand their needs. We’re at a pivotal stage. The product works, the customer base is growing, and design is the biggest opportunity we have to elevate the entire experience. Why This Role is So Exciting This isn’t a “slot into an existing design team” role - you’ll define what design looks like at Engage . You’ll report directly to our CPO and work closely with our Head of Engineering. You’ll own design across the platform and have influence over product direction from day one. You’ll shape how we approach UX, accessibility, consistency and long-term design thinking. You’ll see your work live quickly — we move at a pace, and your input will genuinely shift how the product feels. There’s clear growth : as the business scales, you’ll have the opportunity to build and lead the design function. If you’re ready to step into a role with autonomy, visibility, and the ability to make a noticeable impact, this is a strong fit. Overview of the Role You’ll report to our CPO while partnering closely with our Head of Engineering on building the future of our product. As Engage’s first dedicated Product Designer, you'll shape not only the design and UX of our engagement platform, but the product strategy itself through our design-led product development approach. This is a genuine opportunity to define how we approach design at Engage. You'll work directly with developers and key stakeholders, bringing user-centred design thinking to every stage of product development. As we scale, you'll have the opportunity to build and lead the design team. We're looking for an ambitious designer with strong commercial experience (approx 3 years+) who's ready to step up into a role with real autonomy and strategic influence. You'll own the design function, work closely with leadership, and have a direct impact on the direction of our platform and the experience of thousands of users. Hybrid Model - 2 days in our Manchester City Centre office - Mon & Wed Key Responsibilities Lead end-to-end product design: research, UX flows, UI design, prototyping and handoff Collaborate with developers, QA and stakeholders to define and deliver user flows Conduct user research and usability testing with dedicated time allocated Develop and evolve our design system and component library Translate complex requirements into simple, intuitive user experiences Bring user needs into roadmap planning and product strategy discussions Champion good UX practice and product quality internally Maintain design documentation and support seamless handover to engineering (Laravel/React stack) Advocate for accessible and inclusive design Stay informed on emerging tools, technologies and best practice What You’ll Work On (First 6–12 Months) Build and evolve our design system to improve consistency, reuse and scalability Deliver new features and refine existing ones in line with user needs and business goals Improve design handoff and engineering collaboration Help bring more structured customer insight into product decisions What we’re looking for: Strong commercial experience in UX/UI/Product Design (ideally 3+ yrs experience) Strong portfolio showcasing end-to-end design work Ability to work independently and own the design process Solid understanding of user-centred and accessible design principles Proficiency with Figma or similar tools Strong communication and stakeholder management skills Comfortable presenting and explaining design decisions It’d be nice if you have Experience in B2B SaaS or engagement/collaboration platforms Understanding of WCAG 2.1 accessibility standards Experience building or maintaining design systems Familiarity with HTML/CSS/React workflows Experience using analytics to inform decisions Experience running workshops or research sessions What’s on offer: Genuinely competitive salary package (full details to be disclosed during interviews) Unlimited annual leave policy Flexi-hybrid working (2days in our stunning office, with roof terrace, in central Manchester) Other perks: Private Healthcare, Pension Scheme, Gym, cycle store and on-site shower facilities, Cycle to work scheme, Death in Service, Quarterly release parties& Fantastic summer and Christmas social events Interview Process / Candidate Experience We keep things simple, respectful of your time, and focused on genuine conversation. Intro call – informal chat with our Talent team to understand your background and what you’re looking for (30 mins, video call) Conversation with CPO / Head of Engineering – deeper discussion about the role, your experience and expectations (45 - 60 mins, video call) Portfolio walkthrough – talk us through 1–2 projects you’re proud of (30-45mins, video call) Final F2F session – meet wider team members, discuss ways of working, values and any final questions (60-75 mins, F2F) We aim to move quickly, provide clear feedback at every stage, and create a process that feels like a two-way evaluation