Voids & Complex Works Service Manager

Voids & Complex works Service Manager Permanent £62,000 - £65,000 Based in Feltham Mon – Friday – 7.30am – 4.00pm About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? We are LLW and NJC employer - yearly pay and condition reviews 26 days holiday allowance building up to 30 days for every year worked, plus bank holidays Free GOLD gym membership Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Refer a Friend?Scheme - earn up to £250 for each new employee referred Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job The Voids and Complex works Service Manager is responsible for overseeing the effective management of void properties, major works, and other complex work such as disrepair cases. Ensuring compliance with health and safety regulations, budgetary control, and high-quality service delivery across all work streams. The role involves managing a team of supervisors, senior supervisors, operatives, property surveyors and planners to ensure timely and cost-effective repairs and refurbishments. Key Responsibilities include: To lead and manage a multi-disciplinary team of operatives, supervisors, senior supervisors and planners/administrators, and achieve a high-quality output and service. To proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason Voids Management: Oversee the delivery of the voids key-to-key process, ensuring properties are completed and returned within agreed timeframes. Conduct inspections and audits to uphold quality standards in repairs and refurbishments. Work collaboratively with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required to optimise void processes. Monitor and enhance voids performance metrics, implementing improvement strategies. To provide accurate reporting and data for meetings as and when requested. Complex Works & Disrepair Case Management: - Lead and manage all disrepair cases and complex works, ensuring compliance with legal standards and regulations. Coordinate investigations into tenant-reported disrepair, ensuring timely assessment and resolution. Liaise with legal teams to respond to disrepair claims and ensure appropriate remediation. Develop policies and strategies to streamline disrepair resolution while minimising financial risks. Experience and Qualifications required IOSH Managing Safety Or SMSTS qualification City & Guilds / NVQ Level 2-3 equivalent / relevant experience. Full UK driving licence At least 3 years of managing Voids delivery service and managing complex works experience. Previous experience of working in a Social Housing Repairs & Maintenance environmentWorking knowledge of NatFed Schedule of Rates Understanding of Health & Safety Regulations Application of Risk Assessments / Method Statements Desirable Working knowledge of Asbestos policy & procedures To be able to meet pre-determined deadlines and performance targets. To be able to motivate, lead and manage a team to deliver high quality results in a challenging environment. Ability to communicate effectively with a positive approach to solving daily work challenges. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. JBRP1_UKTJ