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Italian & Spanish Speaking Product Support Engineer
3 months ago
Location: Croxley - Hertfordshire
Contract Details: Permanent, Fully On-Site
Salary: £45K - £50K per annum
About Our Client:
Our client, a leading organisation in the Print Systems Division, is seeking an experienced Italian & Spanish Speaking Product Support Engineer to join their team. As a remote triage engineer, you will be the first point of contact for customers, providing technical support and assistance. With a global reach, you will have the opportunity to work with customers from all over the world.
Benefits & Perks:
25 days holiday + 8 BH
Employee Assistance Programme from day 1
Private Health care after 2 years of service
Contributory pension scheme with employer matching contributions up to 6%
Life insurance with the pension scheme
Free Eye and eyesight tests
Long Service Awards
Free on-site parkingResponsibilities:
Offer customer support and confirmation for parts orders
Perform initial technical support to customers and identify symptoms
Work in collaboration with internal teams to identify the correct parts for customers
Order necessary parts and organise their shipment
Coordinate field despatch of engineers to implement corrective actions
Escalate technical issues internally when necessary
Complete all necessary case details and document accurately in the service system
Work within a shift rotation, including on-call rotationEssential Skills, Knowledge, Qualifications, and Experience:
Previous extensive experience and in-field knowledge as an Inkjet field service technician
Good knowledge of the print industry and processes
Fluent in multiple languages, with English being mandatory
Proficiency in MS Office and database systems
Excellent communication and interpersonal skills
Customer-focused with the ability to work under high pressure
Proficiency in reading electrical and fluid schematics
Ability to logically work through fault finding in a pragmatic manner
Proficient in computer-based applications such as SAP and AcrobatDesirable Skills, Knowledge, Qualifications, and Experience:
Good knowledge of Inkjet systems
Strong problem-solving skills
Technical knowledge of inkjet technologyTechnologies:
MS Office
Database systems
SAP
AcrobatHow to Apply:
If you are a motivated and experienced Italian & Spanish Speaking Product Support Engineer looking for a challenging opportunity, please submit your CV. Due to the volume of applications we receive only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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