Customer Assistant

1 day ago

Cheshire, United Kingdom Marks & Spencer Full time
Customer Assistant - Christmas - Foods - Early Morning - Handforth - Wilmslow, Cheshire Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Customer Assistant - Christmas - Foods - Early Morning - Handforth

All the details

Customer Assistant - Christmas - Foods - Early Morning - Handforth

- Peak vacancy for Christmas period
- Customer Assistant role on Foods at the Handforth store
- Contracted to 16.00 hours per week
- Early Morning shifts
- Standard rate of Pay at £12.00 per hour
- Additional Hourly Unsocial Premium of £3.00 per hour (for any hours worked between 22:00 and 06:00)

Due to the nature and responsibilities of this role, all applicants MUST be at least 18 years of age.

Working Pattern

Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Saturday 05:00-09:00

Job Description:
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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