Service Engineer

4 weeks ago

Bristol, United Kingdom Schneider Electric Full time
Schneider's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, endpoint to cloud connecting products, controls, software, and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centres, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
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Schneider Electric has a great opportunity for the right person to join our Bristol / Cardiff Team as a Field Service Engineer in our Security business.
In this role you will join an experienced team supporting a diverse and exciting customer base, including landmark Airport, Shopping Centre, Pharmaceutical and Manufacturing.
You will not only deliver Security support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation and software solutions.
We'd be very keen to hear from candidates with either direct Schneider Security systems (SE Fire panels, Security Expert / Continuum, Pelco CCTV) experience or candidates experienced of working with equivalent systems in a manufacturing / process environment with transferrable skills, looking to move into a new role / career opportunity with us.
Your Responsibilities:
Provide Security (CCTV, Access control and Fire) support to your allocated customers
Embed and follow Safety as our No.1 priority with adherence to HSE policies, ensuring requirements are met with the regular review and submission of RAMS, POWRAs use of PPE and Near Miss reporting
Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour
Take ownership of your customer base to meet/exceed our contractual requirement and delivering a best in class service and high customer service (CSAT) score
Working closely with the customer to identify operational issues that we can resolve
Provide clear and concise service visit reports (SVRs) that demonstrate the value of Schneider Electric
Knowledge of the region's financial commitments and working with the Service Operations Manager to deliver on Field Quote orders with proactively identifying solutions for improvements, energy savings, upgrades or repairs
Advise and assist the Service Operations Manager / Sales Team with larger opportunities
Take part in the team call out rota and support other members of the team where possible
Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
Ensure you continue to develop your technical and industry knowledge through the Schneider Electric training school and keeping abreast of technological developments in the industryAbout you:
Qualified in relevant discipline (Engineering/Electrical), please also note that candidates with equivalent level of experience will also be considered
You possess previous experience in the Field Service environment, where you had to look after customers
You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers
Ability to work independently without supervision
Fluency in English (written and verbal) is a must
Hold a full driving license What we can offer in return:
An attractive compensation package including the comprehensive fringe benefits expected of an international company
You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities
Optimal support on your career path through regular training opportunities
A dynamic and personal atmosphere, working with a global energised team
A company culture that encourages performance and cooperation
We are an employer that is characterised by both the appreciation and equal opportunities of our employees, a recipe for generating successLet us learn about you Apply today.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability
#LI-AN1
#CVL
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
(Apply online only)+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such

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