Inbound Customer Service Agent

2 weeks ago

Daventry, United Kingdom SolviT Recruitment Ltd Full time
Inbound Customer Service Agents
Daventry
(Apply online only)
4 on - 4 off so there will be weekend work due to the way 4 on - 4 off works.
£11.50
Full Time - Temp 2 Perm
We are looking for 2 x experienced inbound customer service agents to work with a small, outsourced call centre in the Daventry area.
This is a role working with a small but busy, vibrant, and faced paced office.
You will be taking inbound calls for people looking for help with safeguarding issues. This could involve dealing with social services, police or other official departments and you would need to allocate and appropriate adult.
The pool of "appropriate adults" is small so you will be using computers, looking at a notice board, balancing diaries and moving people around into time slots.
All inbound calls (no cold calling) and you will receive full training on the systems, processes, and policies.
The shift is a 4 on / 4 off pattern meaning all 7 days of the week are working days and you will work a block of 4 and then have a block of 4 off and so no (there will be weekend work as your shift could end up being Thur, Fri, Sat, and Sun for that week)
To be considered - you need to be a confident communicator, someone who is fully computer literate, organised, easy to get along with as a person who can juggle lots of tasks at once.
Ref work experience - we are looking for someone who has worked with a customer facing / customer service role before and someone who is both local to Daventry and can work the shift (this shift pattern is a deal breaker).
This role offers you:
£11.50 p/hour + OT
Weekly pay via SolviT Recruitment.
Excellent facilities.
Lots of support from a great management team.
A busy, fast pace and interesting environment.
Job security - this WILL lead to a permanent job. APPLY NOW
If you feel that this is the perfect job, you have the experience needed, you can work the shift without issue and you are local to Daventry then you need to apply. Just respond back to this advert with your CV and we will be in touch.
Everyone will receive a reply but please ensure you pick up the phone when we call from a 01455 number and that you have read the role fully.
#WeCanSolviT

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