Retail Manager

3 weeks ago

London Area, United Kingdom Grandirosa Full time

We are looking for an experienced ‘luxury shop florist’ to head up our Marylebone retail store in Chiltern Street. We require a dedicated and loyal individual who will be a key part of our company’s successful retail space. We require a flexible individual who has proven experience of shop management within a luxury florist.


Working closely with the Company Directors, Studio and Operations Manager and our florists, you will oversee the day to day running of the store, ensuring we maintain a beautifully presented shop at all times with a welcoming environment for our customers and staff.


Role details

Full responsibility for the day to day running of the shop: -

● Maintain a high-end customer experience and a welcoming shop environment at all times. Maintain a positive working environment in the shop at all times.

● Emulate Grandirosa brand throughout the shop experience and all bouquets and floral displays.

● Manage all orders and deliveries effectively, including in-store, telephone and on-line.

● Manage and deliver all customer enquiries including small events, weddings, local contract orders and space hire.

● Prepare floral proposals where required for various enquiries and attend client meetings where required.

● Practice effective stock management and maintain a stock inventory (reduce waste)

● Be dedicated to ensuring customers' satisfaction and needs are met. And any complaints are dealt with to a satisfactory standard.

● Keep a detailed record of daily/weekly sales. Provide reports on sales figures.

● Come up with and execute concepts and ideas for seasonal window displays.


Requirements for role

● Effective team player (i.e. willing and able to step into our studio to help on events and general support on large projects)

● Retail floristry experience is a must.

● Experience across others areas of floristry (Events, contracts)

● Excellent communication skills.

● Ability to work under pressure.

● Proactive and positive attitude.

● A passion for retail floristry and luxury high-end design


General requirements for Grandirosa

● Strong understanding of the florist and event industry;

● Be flexible and adaptable, building strong relationship internally and externally;

● Possess a clear passion and energy for Grandirosa;

● Undertake any other duties as may be reasonably required;

● Communicate regularly and effectively with the Directors and to seek support from appropriate staff at the earliest opportunity should problems arise.


Must have requirements for any applicant:

● Right to work in the UK

● 5 Years’ experience at management level in a luxury florist

● Be enthusiastic, diligent and proactive;

● Be hard working with a ‘muck in approach’ attitude;

● Be comfortable working on their own initiative as well as working within a team;

● Be forward thinking and always planning ahead;

● Be confident with Gmail, Google Docs/Sheets/Slides and Microsoft Word/Excel/ppt etc; and

● Be confident in managing a team.

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