Collections Operations Manager
2 weeks ago
Collections Operations Manager - Exeter, UK About the Role Ready to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us. The Opportunity As a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our customer and business ambitions, supporting our journey towards An Electric Britain. You’ll lead four teams of debt professionals, driving high performance and delivering industry-leading debt prevention, collection and credit management outcomes. This role is based at our #Exeter office at Gadeon House, with weekly office attendance required. We’ll give you the flexibility to collaborate and connect with your team while balancing your work-life needs. You’ll be part of a dynamic environment where continuous improvement is key. From fostering a culture of data-driven decision-making to building strong stakeholder relationships, you’ll have the opportunity to shape processes, influence outcomes and make a real difference. Who You Are We’re looking for a Collections Operations Manager who thrives on collaboration and leadership. To be shortlisted, you need to offer: Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeing Strong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Customer Service Commercial awareness and ability to make decisions that balance customer outcomes with business goals Experience managing customer escalations and disputes, including negotiating payment arrangements Ability to drive continuous improvement through processes, controls, reporting and systems What You’ll Be Doing Leading four collections teams to deliver cash targets of around £8bn annually Fostering a culture of high performance, customer-centricity and continuous improvement Managing customer escalations and disputes, ensuring balanced outcomes Building and maintaining strong relationships with internal and external stakeholders Identifying and implementing improvements to processes, systems and reporting Pay, Benefits and Culture Alongside a salary of circa £56,400 (DOE) per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more. At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us. Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF #SuccessIsPersonal #EDFcareers #LI-Hybrid Closing Date: 16th December 2025 Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.
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Collections Operations Manager
1 week ago
Exeter, United Kingdom EDF (UK) Full timeCollections Operations Manager – EDF (UK) Join us to apply for the Collections Operations Manager role at EDF (UK). Ready to lead a team that drives performance and shapes the future of collections? Make a real impact on how we deliver for our customers and colleagues. About The Role Our collections strategy is a core element of the journey toward an...
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Collections Operations Manager
10 hours ago
Exeter, United Kingdom EDF (UK) Full timeAbout The RoleReady to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us.The OpportunityAs a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our...
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Collections Operations Manager
1 week ago
Exeter, United Kingdom EDF Energy Full timeAbout the Role Ready to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us. The Opportunity As a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our...
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Collections Operations Manager
2 weeks ago
Exeter, Devon, United Kingdom EDF Energy Limited Full time £56,400 - £80,400 per yearAbout the RoleReady to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it's your journey, powered by us.The OpportunityAs a Collections Operations Manager, you'll play a pivotal role in helping us achieve our customer...
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Collections Operations Manager
2 weeks ago
Exeter, Devon, United Kingdom EDF (UK) Full time £583,200 - £648,000 per yearAbout The RoleReady to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it's your journey, powered by us.The OpportunityAs a Collections Operations Manager, you'll play a pivotal role in helping us achieve our customer...
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Collections Operations Manager
24 hours ago
Exeter, United Kingdom EDF Full timeCollections Operations Manager - Exeter, UKAbout the RoleReady to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it's your journey, powered by us.The OpportunityAs a Collections Operations Manager, you'll play a...
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Collections Operations Manager
21 hours ago
Exeter, United Kingdom EDF Full timeCollections Operations Manager - Exeter, UK About the Role Ready to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us. The Opportunity As a Collections Operations Manager, you’ll play...
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Exeter, United Kingdom EDF (UK) Full timeA leading energy company in Exeter seeks a Collections Operations Manager to lead collections teams, manage escalations, and drive process improvements. Expect a salary of circa £56,400 per annum with annual bonus potential and customizable benefits including gym discounts and tech vouchers. Join a dynamic team committed to performance and customer...
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Senior Collections
6 days ago
Exeter, United Kingdom National Trust Full timeAre you a proven manager of collections and houses? Can you bring your conservation knowledge to this close-knit team? We need someone who can champion fantastic collections care and practise, visitor welcome and the day to day operation of managing volunteers to give great experiences. Accommodation is provided to the postholder for the proper or better...
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Exeter, United Kingdom EDF Energy Full timeA leading energy company in the UK is seeking a Collections Operations Manager to lead four teams of debt professionals, driving performance and achieving £8bn cash targets annually. The ideal candidate will have proven leadership experience in managing large teams, strong stakeholder management skills, and a focus on continuous improvement. This role...
