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Graduate or School Leaver
4 months ago
Or perhaps you have been working in retail or hospitality and are looking to get your weekends back This may be the role for you Multiple positions are available, so get in touch NOW
Lloyd Recruitment Services is pleased to work with a reputable business in the East Grinstead area currently seeking entry-level customer service professionals for a Level 2 Customer Service Practitioner apprenticeship.
What's in it for you?
Salary: £18,500, rising to £26,000 after successful completion
Holidays: 25 days plus bank holidays
Pension: Generous contributory scheme
Perks: Free onsite parking, discounts at various retailers
Work Setup: Hybrid working - 3 days in the office and 2 days working from home
The Role:
Apprenticeship: Level 2 Customer Service Practitioner programme lasting a minimum of 12 months (plus a 3-month end placement assessment)
Responsibilities:
Handle customer enquiries via telephone and email
Resolve customer complaints to required standards
Provide an exceptional level of customer service
Promote a wide range of services and products, ensuring compliance with all standards
Engage in inbound and outbound calls, emails, Webchat, and social media as needed
Key Requirements:
Confident, empathetic, and passionate approach to customer service
Good communication skills, both written and verbal
Ability to adapt to new systems, changes, and procedures as required
Experience: Exposure to a customer service environment (retail, hospitality, office) is advantageous but not essential as full training and support are provided
Attributes: Strong work ethic and excellent timekeeping
Essential Criteria:
Education: Level 4 or above in English and Maths
Good communication skills, both verbal and written
Ability to demonstrate a confident, empathetic, and passionate approach to customer service
Ability to adapt to new systems, changes, and procedures as required
Additional Info:
Hours: 35 hours per week, Monday to Friday - shifts vary between 8:30 am and 6:00 pm
Location: Based in East Grinstead, with a mixture of home and office work
Start Date: 8th July 2024
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
