Deployment Engineer

3 weeks ago

london city of london, United Kingdom Lucid Support Services Ltd Full time

Desktop Engineer - Telephony Deployment (Security Cleared) Clearance : Active SC, DV, CTC Clearance Ideal Start Date : 1st December, or close to Location : London, Westminster Duration: 3 months Role Overview We are looking for a number of Desktop Engineers to support a large-scale IP Phone upgrade project. This will be predominantly a handset replacement project, migrating users from legacy desk phones to IP Phone Teams-enabled devices. The role combines standard desktop deployment activity with light telephony/Teams Voice tasks, including device build, configuration, and onsite user swap-outs. Key Responsibilities & Experience: Build, configure, and certificate AudioCode handsets using the OVOC platform. Physically deploy and replace handset devices within user offices across the estate. Upload user contacts and assist with basic Teams Phone configuration. Liaise with remote provisioners to authenticate devices and complete setup. Follow documented build and deployment processes, ensuring accuracy and consistency. Track device serial numbers, deployment progress, and any issues encountered. Provide a professional onsite service, including basic end-user assistance during the swap-out. Work closely with the project lead and wider voice engineering team to meet daily deployment targets. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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