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Field Services Engineer

7 months ago

Liverpool, United Kingdom SIM Switchgear Full time

At SIM Switchgear, we’re a team of specialists, electrical and mechanical engineers and consultants.


As a Field Service Engineer of SIM Switchgear, your primary role will be to ensure the safe execution of all Service related Projects. 


Your tasks will be predominately related to Servicing, Upgrades and Life Extension of Switchgear and ancillary equipment, can be varying in nature and to be delivered at the various SIM offices/workshops and at Customers Sites, in the UK, overseas, offshore, and marine based.


In a connected world we bring solutions. We’re proud to have adapted to deliver our services to industrial, commercial and public sectors as well as offshore and marine.


The nature of our work means we’re often exposed to extreme challenges and scenarios where our skill, mentality and hunger for the best outcomes powers us through. It’s clear to us our progressive approach is a differentiator. Collectively we create a positive power, a charge and an energy that is recognisable in each and every member of our team.


We recognise our team, we see them. Support for them is key and the safety of our team and clients is THE  most important thing. What we’ve got is a great culture, It’s real and it makes a difference to our team; how they feel, perform and develop. We believe in our unique culture.


Our culture is how we engage our teams, celebrate their success and put people first.


It’s the reason our clients and team choose us.


-----------------------------


Detailed Job Specification


Always the goal is to provide SIM customers with an excellent experience of SIM Switchgear’s Products and Services.


You will be responsible for, but not limited to: 


  • Fielding enquires from existing customers relating to technical support, advice, and future service offerings.
  • Generating quotations for Service related work.
  • Undertaking pre-mobilisation duties, including but not limited to, Project Specific Risk Assessments, Method Statements, etc.
  • Participating and promoting a proactive and collaborative approach to Health & Safety at SIM & Customer premises.
  • Safely performing all necessary Service related tasks at SIM & Customer premises, including but not limited to, switchgear service & maintenance, switchgear upgrades & life extension projects, protection relay testing & upgrades, switchgear breakdown investigation & repairs.
  • Undertaking safety, competence and task related training as identified by the company.
  • As and when necessary, participating in the out-of-hours call-out service.
  • Ensuring all reports & expenses are submitted in a timely manner.
  • SIM Switchgear reserve the ability to add further tasks and duties as required.


Communications


The role requires a high level of oral and written communication skills both with customers and other departments whose support is essential in the delivery of an effective service.


It is essential that the job holder has a professional manner, is genuinely committed to continually improving the standard of customer care and can represent SIM Switchgear to Customers in the UK and overseas.


Competences


  • Capable communicating to the team and be able to make decisions on queries that may arise in an effective and efficient manner, have strong problem-solving skills whilst being passionate about the customer.
  • Commitment to the provision of outstanding Customer Service.
  • Strong understanding of current and future customer needs.
  • Ability to work with other departments to deliver appropriate service levels.
  • Effective verbal and written communication skills which promote confidence and provide clear information.
  • Systematic approach to managing a complex and changing workload.
  • Strong results orientation.
  • Ability to work well under pressure, maintaining clarity of vision and setting appropriate priorities.
  • Ability to apply a systematic approach to problem solving.

 

Education & Background


  • Ideally the operative will be a time served apprentice in an electrical engineering background.
  • Educated to a minimum ONC level in an Electrical Engineering (or equivalent).
  • Familiar with producing Technical Reports.
  • Experience in the fundamentals of electrical switchgear, its operation, maintenance and fault finding.
  • IT skills including familiarity with Microsoft suite programmes.
  • Experience of offshore/marine working.
  • Experience within a challenging, customer focussed environment.