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EUC Engineer

2 months ago

York, United Kingdom Investigo Full time

Reporting to the Senior Infrastructure Service Analyst the role is accountable for delivering world class End user services to the business including all regional operating companies, construction and sales sites.


The role delivers ongoing operational business requirements in the following areas:

  • Day to day operational performance of the End user estate to agreed SLAs and KPIs.
  • Changes to the End user estate to meet ongoing business demands.
  • Delivering continuous service improvement
  • Emergency response to critical incidents.

KEY RESPONSIBILITIES


Operational Services

  • Front end equipment builds and security hardening.
  • Hardware selection and validation for user personas.
  • All Desktop applications specifically including O365 and associated applications.
  • Application and OS lifecycle management.
  • Patching, specifically Intune, Autopilot, MDM, and OS Patching.
  • Vulnerability Management.
  • Print Services.
  • Facilities, physical security services and supporting platforms.