Housing Benefits Officer

2 weeks ago

North West London, United Kingdom Vox Network Consultants Full time
Responsibilities 
Work with Access the council's, Revenues, CAFT, Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met
Work closely with Access Harrow, CAFT, Revenues and Housing to ensure delivery and performance
Determine initial entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self–employed, students, etc.
Ensure that all work is carried out to the agreed Council and departmental standards, including performance targets set on an individual basis or as set out in the Service Plan or by central Government. Challenge and improve operational processes and conform to the Council’s guidelines, standards, policies and procedures.
Ensure good communication at all levels using plain language both verbally and in written correspondence and in face to face contact.  Make sure that all information given out by and to staff is up to date, accurate and appropriate.  Ensure the Council’s standards, policies and image are upheld at all times.
Work with key stakeholders such as landlords when requested ensuring that the partnership working is effective and that accurate information is provided.
Implement and champion the Council’s Health and Safety, Diversity and Equal Opportunity policies in both staffing issues and service delivery/development of staff.
Requirements 
Extensive current knowledge and understanding of all relevant benefits legislation and the councils Council Tax Support policy, principles and procedures
Experience working with councils or housing associations IS ESSENTIAL
Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back office environment
Experience of dealing effectively and courteously with members of the public, especially irate claimants
Experience of using a PC to update records and extract information.  Willingness & ability to use and develop further new skills to download data and to manipulate it into usable formats
Contract 
Initial 6 to 12 month contract with the opportunity to extend 
Monday to Friday 9am to 5pm 
Hybrid - mix of home and office/onsite client premises
PAYE via Umbrella 
If you are interested in this position, APPLY NOW

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