Digital Retail Manager

5 days ago

Hounslow, United Kingdom Lorien Full time

Role: Digital Retail Manager Duration: 3 Month Contract Hybrid working: 2-3 x days per week onsite, Tuesday is a mandatory day Rate: Up to £400 per day This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world’s most prestigious and successful brands. Key Responsibilities Own and lead strategic retailer partnerships , ensuring full accountability for online performance and compliance with commercial agreements. Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey. Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience. Oversee third-party fulfilment operations , including B2C contact center performance, ensuring service delivery meets contractual and customer expectations. Translate operational needs into system requirements , working with technical teams to implement solutions that improve efficiency and customer engagement. Monitor and report on performance, risks, and opportunities , providing clear recommendations to senior stakeholders. Drive continuous improvement in service delivery , resolving issues in real time and influencing future platform and process enhancements. Source, process, and qualify data into actionable insights , supporting decision-making and strategic planning. Ensure contractual obligations are met , inventory flows are accurate, and operational processes support digital propositions. Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience. Shape the customer proposition , leveraging digital tools and creative concepts to differentiate the retail offering. Experience & Qualification Minimum 2 years in an eCommerce role or junior account management experience required Fashion or luxury retail or eCommerce experience preferred Experience in partner (e.g., retailer, agency, supplier) relationship management Strong commercial awareness and the ability to work to targets Understanding of the basic principles and importance of UI and UX Solid analytical skills for performance metrics and using Insight to make recommendations Passion for traffic generation, conversion, and customer retention Excellent communication skills Excellent written and spoken English If this role is of interest please apply

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