Service Administrator
3 days ago
Benefits and Package:
* Monday to Friday (08:00 – 16:00)
* 30 Minute Lunch Break
* 25 Days Annual Leave
* Free Parking
* Auto Enrolment Pension
* Friendly and Supportive Team
* Modern Offices
Main Customer Administrator Responsibilities:
* Transferring stock on the in-house system
* Producing quotations
* Liaising with customers via email and over the telephone regarding repair and service orders and queries
* Tracking orders and other paperwork and dealing with customer enquiries regarding progress of orders or repairs
* Processing approvals on orders by raising pro forma invoices and issuing relevant spares material requirements
* Creating invoices, delivery notes and releasing orders on the in-house system and logging releases onto a spreadsheet
* Setting up new customers with on-line tracking details and providing company background and capabilities with follow up customer service calls
Experience required for the Customers Administrator:
* Candidates must have a confident and professional telephone manner, have good written and verbal communication skills and be numerate.
* Competent user of Word, Excel and Outlook
* Experience of using a database or CRM system
* Attention to detail and good numerical skills are essential
* Sales order processing and quoting experience desirable
* Experience working of repairs/warranty or service administration advantageous.
* Ideal role for a person with strong sales administration or customer service administration experience.
* Training will be given on the in-house system. This role is busy and varied and would suit a team player who has a flexible approach to working in a small team.
Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion
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