Head of Technology and Change

Found in: JG UK C2 - 2 weeks ago

London, United Kingdom Lloyds Banking Group Full time

Head of Technology and Change - Crown Dependencies

Location: London, Jersey, Guernsey, Isle of Man

Hours: Full time

About This Opportunity

This is a fantastic opportunity to lead a newly formed Lloyds Banking Group's Crown Dependencies Technology and Change team at a time of incredible change and growth.

The Crown Dependencies business is in an exciting era of growth with an ambition to be the fastest growing business in LBG, with plans in place to double its income by 2026. The Crown Dependencies is a key part of the Lloyds Bank Corporate Markets and Corporate & Institutional Banking business operating primarily across Jersey, Guernsey, and Isle of Man.

Our Crown Dependencies business is effectively a bank within a bank. Crown dependencies have c 570 colleagues based in Jersey, Guernsey, Isle of Man, UK and has 6 branches and offer a full range of banking services.

We're looking for an experienced and progressive leader to manage and drive our newly formed Technology and Change team supporting the Crown Dependencies. Reporting directly to the CEO, Crown Dependencies, the Head of Technology and Change will be responsible for developing and transforming the Technology strategy for the business. This is a unique and exciting role for LBG in that we have our own standalone IT platform and systems.

The Head of Technology and Change will work closely with their own team and RFB partners to provide the best offering to our customers.

Key Accountabilities:

Strategic Leadership: Develop and implement a forward-thinking Technology and Change strategy that uses market trends, customer insights, and competitive analysis to position LBG as a premier player in the Crown Dependencies market. Be a key contributor to the Crown Dependencies Leadership team and present to senior audiences e.g. LBCM Board

Communication & Relationship Management: Cuts through complexity to find clear solutions and condense into clear messaging for varied audiences. Able to collaborate across business units to form positive relationships based on trust with a wide variety of senior stakeholders.

Effectiveness: Make significant step change improvements in key customer experience metrics and service satisfaction, for example NPS

Thought Leadership: Help lead the development and implementation of solutions that require a multi-disciplinary approach to solving. Working to solve with multiple stakeholders

Team Leadership: Build and lead a high-performance team, providing mentorship, guidance, and fostering a culture of innovation, cross functional leadership, data driven problem solving and collaboration with the RFB

Budget Management: Secure and manage a technology and change investment portfolio effectively, prioritising high-impact initiatives and optimising ROI

Risk and Compliance: Owns Technology and Change risk framework, clear ability to manage risk effectively, take calculated risks and foster a strong control environment

What you'll need:

Deep understanding of Technology and change - at least 10 years' experience

Experience using agile methodology & tools - holds overall responsibility for leading, inspiring and engaging a large and diverse team across the business, delivering high priority or significant change.

Highly effective interpersonal and communication skills - including persuasive, influencing and motivational skills, as you'll be required to engage with senior leadership to understand long-term strategic opportunities and challenges to help support the prioritisation of appropriate actions

Partner Management - Uses personal impact and positioning to build and sustain long-term relationships at all levels (including C-suite Executives). Ability to resolve disagreements, build consensus and influences outcomes.

Planning, Tracking, Reporting & Governance - Ability to draw on appropriate Status Reporting, Product/Platform/Lab Roadmaps and attendance at agile meetings to form a view on progress, status, risks and issues, resolving high priority issues affecting delivery.

Emotional Intelligence - Uses customer/colleague input to anticipate needs and steer targeted and outcome-focused plans.

Leadership & Culture - Experience of leading a team and applying situational judgement and experience to advise on a broad range of cultural topics (e.g. ethical leadership and accountability), using strategies such as deep listening to ensure colleagues are engaged.

Innovative approach and willingness to challenge the status quo to achieve

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Channel Islands and Isle of Man are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in these locations would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.

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